NinerNet Communications™
System Status

Server and System Status

NC027: Mail server back online

23 November 2016 07:28:27 +0000

The mail server (NC027) has been restarted after cleaning up after a spammer. It was down for eight minutes between 07:09 and 07:17 UTC.

As a result of this incident, our mail server is being blocked by some mail services. We will work to have those blocks removed before they expire, but this will take some time.

These incidents usually arise after a computer has been infected with a virus. The virus then sends the email password back to the person or organisation controlling the virus, and they then use that information to compromise that email account on the mail server, using it to send thousands of spams from the account. Please ensure that you install, use and update an anti-virus program on your computer to ensure that this doesn’t happen to your email account.

We again apologise for this incident. Please contact us if you have any questions. Thank-you.

NC027: Mail server shut down

23 November 2016 07:11:41 +0000

We have temporarily shut down server NC027 to clean up after a spammer. It will be back up in a few minutes. We apologise for the inconvenience.

Chromium certificate issue resolved

17 November 2016 20:08:44 +0000

The issue with the Google Chromium web browser reporting valid certificates as “unsafe” has been resolved today with an update to Chromium.


Update, 2016-11-20: We’ve posted a commentary about this on our blog.

Issues with *.niner.net certificate

16 November 2016 10:34:52 +0000

We are aware that s small subset of users of the Chromium web browser may receive the following error when trying to access websites and control panels via HTTPS that use the *.niner.net certificate:

Your connection is not private

Attackers might be trying to steal your information from cp31.niner.net (for example, passwords, messages or credit cards). NET::ERR_CERTIFICATE_TRANSPARENCY_REQUIRED

(cp31.niner.net will be replaced by whatever domain you are trying to access.)

If you click the “ADVANCED” link you will see the following additional information:

The server presented a certificate that was not publicly disclosed using the Certificate Transparency policy. This is a requirement for some certificates, to ensure that they are trustworthy and protect against attackers.

This is a bug in Google Chromium, not a problem with our certificate.

Until Google fixes this bug we recommend using a better web browser (e.g., Firefox), or clicking the “Proceed to cp31.niner.net (unsafe)” link that is revealed when you click “ADVANCED” as described above. Clicking the “unsafe” link is indeed safe in this case. Even very big and very busy websites — such as Yahoo and Flickr for example — are currently affected by this bug.

NC031: Explanation of 29 September outage

28 October 2016 12:59:14 +0000

Our apologies for not posting this promised update in a timely manner.

The reason server NC031 was taken offline by the data centre was because one of the websites on the server had been compromised, and was being used to attack other machines on the Internet. Coincidentally, we had changed our contact email address with the data centre only a few days previously and deleted the previous address. However, their system required us to change our email address in two different places. We were not aware of this, and so the emails sent to us warning us of the problem did not reach us. Because they didn’t hear from us that we were aware of and addressing the problem, the server was disconnected to prevent further malicious activity.

We have pointed out to the data centre how their unnecessarily redundant system caused the communication problem, and in the meantime have ensured that our contact information is fully up-to-date with them.

The specific website that was compromised was removed from the server, and a clean account was reinstated. In the process we felt it necessary in the last couple of days to suspend outbound email from the server, so automated emails sent from the server were delayed. Having addressed the root cause, outbound email service has been reinstated.

If you have any questions or concerns about this incident, please contact support and we will address the issue. Thank-you for your patience, and our apologies again for the disruption.

NC031: Server back online

29 September 2016 05:22:50 +0000

Server NC031 is back online. We are investigating the reason that it was taken offline, and will report our findings here within 24 hours.

We apologise for the inconvenience.

NC031: Server offline

29 September 2016 05:01:19 +0000

Server NC031 has been disconnected from the Internet by the data centre. This affects most website hosted with us, but not email.

We are working with them to get in back online and will post further updates here as they become available. We apologise for the inconvenience.

SSL certificate update 2

20 September 2016 11:57:43 +0000

The SSL certificate has been replaced on all servers. If you still get errors, please restart the program in question or, if necessary, restart the machine or device.

If you need any assistance, please contact NinerNet support. Thank-you.

SSL certificate update 1

20 September 2016 10:19:12 +0000

The SSL certificate was upgraded on server NC027 at 10:09 UTC. This covers email services. We’ll be replacing the expired certificates on other server and control panels shortly too.

You may need to restart email programs and web browsers for the new certificate to be recognised. Again, we apologise for the inconvenience.

NinerNet SSL certificate

20 September 2016 09:05:00 +0000

Our wildcard SSL certificate for *.niner.net has expired in some time zones. It will be updated within the hour and an update posted here.

Our apologies for the delay.

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Systems at a Glance:


SystemStatusPing
NC018OperationalPing
NC019InternalPing
NC020OperationalPing
NC023OperationalPing
NC024InternalPing
NC027OperationalPing
NC028InternalPing
NC031OperationalPing

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General Information:

This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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