NinerNet Communications™
System Status

Server and System Status

NinerNet SSL certificate

21 July 2014 07:41:35 +0000

We are aware that the new NinerNet SSL certificate has not properly propagated to all servers. We are working to fix this and will post an update here as soon as we believe the issue has been resolved.

In the meantime it is usually possible to override any warnings and continue with whatever you are doing.

NC027: SSL case closed

24 March 2014 09:10:02 +0000

We are closing this issue, although we have not found a cause. As far as we can tell, everything related to authentication on the server is working. Research on similar occurrences also shows the problem apparently resolving itself after a short time, and also points to a number of possible causes, including faulty operating system and software updates on client machines. However, in this case we saw the problem on different operating systems (Windows, Mac and Android) and different email programs. We also suspected anti-virus software, but again we heard of problems on computers running different anti-virus software.

Oddly, we could not reproduce the problem on any machines in our office, and so we had no primary references on which we could do research.

About the only commonality we could find — other than the server itself, of course — is that we believe all of the reporting clients are on VSATs. However, even that doesn’t fully explain the problem as if, for some reason, VSATs were the issue we should theoretically have seen the same problem on other servers. That said, the problem reported to us was only with downloading email, and the other mail server on which the bulk of our clients are hosted uses slightly different SSL technology; additionally our default instructions for that server do not mention using SSL. We saw a similar issue with VSAT connections several years ago, so if this is related it’s not unprecedented.

Another possibility that can’t be ruled out is network issues that may have interfered with encryption on the connection. Given the number of reports, such an issue (if it existed) would likely have been closer to the server than the client. If this issue reoccurs we will contact our upstream providers to see what they have to say.

While it is unsatisfactory to close an issue without having a smoking gun to identify it, we are going to do so at this time. If you do see this issue again, please contact support and we will again look at the issue.

Thank-you for your patience while we looked at this issue.

NC027: SSL issue update

24 March 2014 06:29:06 +0000

We’re now getting emails from clients telling us that the issue has apparently resolved itself. We’re continuing to investigate, but we have not done anything to the server, either before this issue started or since it was reported to us.

Updates will continue to be posted here.

NC027: SSL issue

24 March 2014 06:06:57 +0000

We are getting reports from clients that they are getting SSL-related error messages when connecting to this mail server. We have not yet been able to reproduce these errors ourselves, but we are investigating to find out what’s happening.

We will post further updates here.

SSL certificate issue resolved

21 April 2011 06:06:25 +0000

We have tracked down the problem with the new SSL certificate on server NC018 and fixed it. We have also tested on Windows, Mac, Linux and iOS (iPhone) computers using Firefox, Safari, Internet Explorer, Chrome and Konqueror, and all work as expected. We have also used a testing tool made available by the issuer of the SSL certificate, and the SSL certificate installation passed all tests.

If you have experienced problems loading SSL pages on a niner.net sub-domain — e.g., the control panel (cp.niner.net), the webmail (webmail.niner.net), etc. — please close and restart your web browser to clear this issue on your computer. If you continue to experience the problem, please try rebooting your computer. If you still experience the issue, please contact NinerNet support, and tell us what operating system you are using (e.g., Windows XP/Vista/7, Mac, Linux, etc.), what browser you are using (e.g., Firefox, Safari, Internet Explorer, Chrome, etc.) and the version number of your browser. Please also include the exact text of any error messages you are seeing.

We apologise for the inconvenience this may have caused you.

Problem with new SSL certificate on server NC018

21 April 2011 01:00:06 +0000

Early yesterday we installed a new wildcard SSL certificate on server NC018. In the testing we did everything worked fine. However, we’ve had reports today that Mac users are getting an SSL warning from both Firefox and Safari, and some Firefox users on Windows are also getting the same warning.

This affects sub-domains of the niner.net domain — e.g., the control panel (cp.niner.net), the webmail (webmail.niner.net) and a few other sub-domains.

We are looking into this and will post an update here when the problem is fixed. In the meantime, it is safe to ignore the dire warning by following the instructions you will see in your browser.

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Systems at a Glance:


SystemStatusPing
NC020OperationalPing
NC023OperationalPing
NC024InternalPing
NC027OperationalPing
NC028InternalPing
NC031OperationalPing
NC033OperationalPing

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General Information:

This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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