Please ensure that you correctly follow the instructions you have received for configuring your email program. All problems we have encountered so far are all related to missing a tick, setting the wrong encryption method, spelling mistakes, etc. These are the correct settings:
- User name: you@yourdomain.com
- Password: Your Password
- Password type: Plain
- Incoming (POP) mail server: pop27.niner.net
- Incoming mail server port: 995
- Outgoing (SMTP) mail server: smtp27.niner.net
- Outgoing mail server port: 587
- Authentication: Turned on for SMTP
- Encrypted connection: TLS (if it’s an option in your email program) or SSL (if TLS is not shown as an option)
All of the above settings are important and required. None are optional. Your password has not changed, so if you’re not sure that you remember your password, please don’t edit it in your email program.
Using the above settings you can configure any email program on any computer, phone or tablet, even ones for which we have not provided unique instructions.
However, if you are having problems, please contact us. We are happy to help.
Please also note that the settings for the old server will stop working early in the morning of Tuesday, 8 October, UTC, so please do your best to get the new settings working today.
