We are getting reports of issues with downloading — but not sending — email from server NC027. We’re having trouble nailing down what exactly the problem is, so you can help by sending us the exact text of any error messages your email program is giving you if you use this server.
From what we’ve seen so far, it seems that this is related to using POP and the problem in intermittent. So far we haven’t heard from IMAP users that they’re having problems.
Please contact support if you’re experiencing this problem, and please be sure to include the actual text of whatever error messages you see in your email program. The answers to the following questions would also be helpful:
- What email program are you using?
- Are you using POP or IMAP?
- Are you using a secure (TLS/SSL) or an insecure connection to the mail server?
- What is the exact text of any error messages you are seeing?
Thanks very much for your time, and we apologise if this is causing a problem for you.
