NinerNet Communications™
System Status

Server and System Status

NC027: Spam cleaned up

26 April 2018 11:22:13 +0000

We have cleaned up the mail server (NC027) after an email account was compromised. This has resulted in the mail server being placed in at least one blacklist. The email account in question has been disabled pending resolution by the client of the root cause of this issue, but it will be a few hours before restrictions on our primary mail server’s IP address put in place by this blacklist expire.

These incidents usually arise after a client’s computer has been infected with a virus. The virus then sends the email password back to the person or organisation controlling the virus, and they then use that information to compromise that email account on the mail server, using it to send thousands of spams from the account. Please ensure that you install, use and update an anti-virus program on your computers and any other devices to ensure that this doesn’t happen to your email account.

We apologise for this incident. Please contact us if you have any questions. Thank-you.

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Systems at a Glance:


Loc.SystemStatusPing
Server NC020, Chicago, United States of America (Web server), INTERNAL.NC020InternalUp?
Server NC023, London, United Kingdom (Relay server), OPERATIONAL.NC023OperationalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC037, Seattle, United States of America (Mail server, secondary mail server), OPERATIONAL.NC037OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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