After three updates to the virus database on NC036 since Thursday we expected that the anti-virus scanner would detect and block the trojan that is currently overwhelming some of our clients. However, that is not the case.
For that reason we are once again blocking the attachments that are the cause of this problem. We sincerely apologise for this situation.
Again though, if you need to send a blocked attachment type, you can still do so if you compress the file into a .zip document. Your correspondents can also do the same.
If you are getting an error message when trying to send email, the first thing you need to do is check to see if you have attached a file to your message. If you have, and it is one of Microsoft’s typical Word documents, please remove it, compress it, attach the compressed .zip file, and then send that attachment.
If you have any questions or concerns, please contact NinerNet support. Thank-you.
