The *.niner.net wildcard SSL/TLS certificate has been renewed and updated across our entire infrastructure. This should be seamless for all our clients. However, should you run into a situation in the next 24 hours where you’re told that the certificate has expired, please log out and reload whatever it is you’re trying to do. You may need to reboot, but this would be very unusual. Simply forcing a reload should clear things up. Via FTPS you may need to re-trust our certificate depending on your FTP client.
However, we are aware of unusual behaviour in some email programs, but this does not include Outlook and Thunderbird. We are working to determine the cause of these known problems, and will update this post when we know more.
This doesn’t affect certificates on your own domain on your website, just NinerNet services such as control panels and connecting to the mail and FTP servers.
If you have any questions or concerns, please do contact NinerNet support with any error messages you may be seeing. Thank-you.
Update, 2025-01-16: We’re getting more and more reports of problems. Please reboot your computers/machines/devices. If you are reporting a problem, please advise us of the program you are using. And please also keep in mind that you can use the webmail.
Update 2, 2025-01-16: This problem has finally been resolved. We apologise for the inconvenience. We did test it with Outlook, but apparently some versions of Outlook, other than the one we tested with, had problems. This is an operation that usually take 10-15 minutes once a year and is completed without anyone noticing!
