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System Status

Server and System Status

NC036: Windows email account suspension

15 July 2025 03:55:05 +0000

This announcement is not about our suspending a Windows-based email account, but the fact that an errant Windows-hosted email account belonging to one of our clients temporarily caused the suspension of an account we maintain with a supplier through which a substantial number of our outbound email messages are delivered every day — our “relay server“. We are still waiting for feedback from our supplier, but this happened after business hours in the Pacific time zone and in the middle of the night in the Central Africa time zone.

In the meantime we have un-suspended our account with our supplier, as we are certain that this suspension was in error. We do not expect this to affect any outbound email today, but we alert you to it in case there is a problem.

However this turns out we will update this post with the outcome, hopefully very soon. Thank-you for your patience.


Update, 2025-07-15: The relay server people (SMTP2GO) have not even acknowledged our ticket yet, so our hopes for a quick update have been dashed. However, the relay server is working as it should as of this moment. As we said, we believe this suspension was in error, so we’re not expecting it to happen again.

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Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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