Two things need to be noted at this time:
- We need to communicate with the designated contact for an account. If we communicate with your company at dave@example.com, we need to receive email requests from that account and we will only provide information to that account. We send invoices to that/those contacts, in case you’re not sure who your company’s contact is.
- Some clients have moved their email, but they have left the mx.niner.net DNS record in place. This won’t work. It has to be deleted, or your email will continue to fail.
It has always been vital that we communicate on important matters with only the designated contact. This avoids security issues and an account being taken over by malicious actors through phishing. At a time like this it is even more important.
