Server and System Status

NC027: Mail server report

30 January 2017 13:18:24 +0000

We have not yet been able to determine a cause of the problem with the mail server (NC027). It seems that it stopped processing mail at 08:46 UTC, which means it was unavailable for 56 minutes until it was up and running again at 09:42 UTC. The server didn’t become completely unresponsive to monitoring until about 09:25 UTC, which is when the problem came to out attention. A few minutes later, after determining that the server was completely inaccessible and posting to our status page, we issued a full reboot. After a few minutes of disk scanning, the server was back online and processing email.

We apologise again for this brief interruption in service. If you have any questions, please contact us and we will be happy to respond.

Tags: connection issues, down time, email delivery, smtp
Categories: Email, Incidents, NC027
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NC027: Mail server rebooted

30 January 2017 10:01:07 +0000

The mail server (NC027) was rebooted and back online at 09:42 UTC. We are looking into the problem and will post an update here within the next two hours.

We apologise for the inconvenience.

Tags: connection issues, down time, email delivery, smtp
Categories: Email, Incidents, NC027
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NC027: Problem on mail server

30 January 2017 09:34:18 +0000

We are aware of a problem with the mail server (server NC027). We are looking into it and will post an update here as soon as possible.

Tags: connection issues, down time, email delivery, smtp
Categories: Email, Incidents, NC027
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NC027: Upgrade complete

24 July 2016 02:33:21 +0000

The upgrade of server NC027 was completed at 02:22 UTC, and the server is up and running. Thanks for your patience.

Tags: email delivery, hardware, reboot
Categories: Email, Maintenance, NC027, Upgrades
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NC027: Upgrade in progress

24 July 2016 01:56:01 +0000

The upgrade of NC027 started at 01:47 UTC and is currently in progress.

Tags: email delivery, hardware, reboot
Categories: Email, Maintenance, NC027, Upgrades
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NC027: Upgrade update

24 July 2016 00:08:15 +0000

We’re going to continue holding back the upgrade of NC027 for another two hours and re-evaluate at that time. Our apologies for the delays.

Tags: email delivery, hardware, reboot
Categories: Email, Maintenance, NC027, Upgrades
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NC027: Server upgrade postponed

23 July 2016 23:17:27 +0000

Due to the possibility of significant delays, we are postponing the upgrade of NC027 scheduled for this time for another hour. We’ll reassess the situation at that time and re-evaluate. Updates will be posted here.

Thanks for your patience.

Tags: email delivery, hardware, reboot
Categories: Email, Maintenance, NC027, Upgrades
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NC027 and NC031: Server upgrades

13 July 2016 22:02:41 +0000

The above two servers — the primary mail (NC027) and web (NC031) servers — will undergo hardware upgrades during our regular weekend maintenance windows this weekend and next:

* 16 July, 23:00 UTC: NC031, duration approximately 2 hours
* 23 July, 23:00 UTC: NC027, duration approximately 7 hours

Please click on the above dates and times to use the World Time Server website to convert to your local time zone. The above durations are only estimates. Down time will be slightly less, as some of the work can be done while the servers are still up, and there’s always the possibility that the work will finish more quickly. However, please plan for the servers to be down for the entire durations stated above.

Incoming email during the maintenance of server NC027 on the weekend of 23 July will be held on the sending servers and delivered once the server is back online. No email will be lost.

During the maintenance this status website will be available, and we will post updates when the maintenance starts and ends, as well as during if necessary.

If you have any questions or concerns, please contact us to let us know. Thanks for your patience and understanding as we work to improve our service to you.

Tags: down time, email delivery, reboot, web server
Categories: Email, Maintenance, NC027, NC031, Upgrades
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NC027: Hotmail delivery update 4

20 April 2016 01:48:58 +0000

As of this moment, the NC027 IP address is no longer blocked by Microsoft on their Hotmail / Outlook.com / Windows Live service. Additionally, test messages we’ve sent have been delivered to the in box of the test account. We have removed the workaround.

Tags: email delivery
Categories: Email, NC027
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NC027: Hotmail delivery update 3

19 April 2016 10:04:35 +0000

As I was hitting the “publish” button on the last update, another email came in from Microsoft that contradicted the email we had received just 68 minutes earlier. The latest email states, “Our investigation has determined that the [NC027 IP address does] not qualify for mitigation.”

We will continue to jump through Microsoft’s hoops, but in the meantime the workaround is still in place.

Tags: email delivery
Categories: Email, NC027
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?