Server and System Status

NC027: Emergency maintenance underway

8 March 2015 02:19:57 +0000

Work on server NC027 is underway. It started at 01:59 UTC and should be complete by about 02:45 UTC.

Tags: down time, email delivery, hardware, reboot, smtp
Categories: Email, Maintenance, NC027
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NC027: Emergency maintenance

8 March 2015 01:43:30 +0000

We are about to perform urgent maintenance on server NC027 to address an upcoming capacity issue. As soon as the maintenance starts and we have an estimate for how long it will take, we will post an update here.

During the work the server will be unavailable. Incoming email will be delayed, but not lost.

If you have any concerns, please contact support. Thank-you for your patience.

Tags: down time, email delivery, hardware, reboot, smtp
Categories: Email, Maintenance, NC027
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NC027: Update from data centre

9 December 2014 10:40:41 +0000

Further information from the data centre on the reboot of server NC027 indicates that there was a hardware management issue in the data centre that necessitated a reboot of this server to maintain and improve stability of this machine. The issue was addressed with a software upgrade during the downtime, and we have been assured that this addresses the issue and will not happen again.

If you have any questions about this, please contact NinerNet support. Thanks again for your patience and understanding.

Tags: connection issues, down time, email delivery, hardware, reboot, smtp
Categories: Email, Incidents, NC027
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NC027: Hardware issue update

8 December 2014 20:03:00 +0000

We have determined, through log analysis, that server NC027 was shut down at 14:03 and restarted at 14:24 UTC. So the server was unavailable for 21 minutes this afternoon.

Any email sent to addresses on this server would have been queued on the sending servers until this server was back online, and would have been delivered at that time or shortly thereafter. You will have received any such email by this time.

When we receive more details from the data centre we will post them here. We apologise for any inconvenience caused and will post additional details here as soon as we have them. Thanks for your patience.

Tags: connection issues, down time, email delivery, hardware, reboot, smtp
Categories: Email, Incidents, NC027
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NC027: Hardware issue

8 December 2014 19:35:33 +0000

We received a report from the data centre that there was a hardware issue on this server this afternoon (UTC) that necessitated a reboot at 14:24 UTC. We are awaiting more details and will report them here as soon as we know more.

Tags: connection issues, down time, email delivery, hardware, reboot, smtp
Categories: Email, Incidents, NC027
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NC027: Upgrade complete

22 November 2014 20:15:20 +0000

The maintenance on server NC027 to increase the RAM, increase bandwidth capacity and move to solid-state drives has been completed. It took far less time than we expected, which is a good thing of course. The server was taken offline at 19:20 and was back online at 19:41 UTC.

Systems have been checked and everything appears to be operating normally. If you have any questions about this upgrade, please contact NinerNet support to let us know and we will be happy to answer your questions. Thanks very much for your patience and understanding.

Tags: down time, email delivery, hardware, reboot, smtp
Categories: Email, Maintenance, NC027, Upgrades
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NC027: Upgrade underway

22 November 2014 19:39:32 +0000

The upgrades to server NC027 are currently underway. They started at 19:20 UTC, which was 20 minutes later than planned. We apologise for the delay in starting, but we still expect to be done within the 90 minute window.

Tags: down time, email delivery, hardware, reboot, smtp
Categories: Email, Maintenance, NC027, Upgrades
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NC027: Weekend maintenance reminder

22 November 2014 04:12:32 +0000

This is a reminder that we will be performing upgrades on server NC027 during our maintenance window this weekend. This maintenance will start at 19:00 UTC on Saturday, 22 November, and will take approximately 90 minutes.

During that time NC027 will be offline. No websites are hosted on this server, but this will affect all email accounts on this server. Your email is hosted on this server if you do not have web hosting with NinerNet, or you have a WordPress website hosted with us.

Incoming email will be stored on the sending mail servers while NC027 is down; it will not bounce, and email will not be lost.

If you have any questions or concerns about this maintenance, please contact NinerNet support and we’ll be happy to help you.

Tags: down time, email delivery, hardware, reboot, smtp
Categories: Email, Maintenance, NC027, Upgrades
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NC027 POP email issue

12 October 2014 20:02:25 +0000

We have determined that the issue with downloading email from NC027 last week only affected POP email accounts, and was likely related to the limit on POP3 connections configured on the server. We have raised that limit and don’t expect this to be an issue in the future.

This did not affect those who were connecting via IMAP. Our apologies to those who were affected.

Tags: connection issues
Categories: Email, Incidents, NC027
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NC027 email issue update

2 October 2014 11:32:55 +0000

We have rebooted server NC027 and this seems to be at least a temporary solution to the problem. We’re still looking into the cause so that we can actually fix the problem.

Tags: connection issues, reboot
Categories: Email, Incidents, NC027
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?