NinerNet Communications™
System Status

Server and System Status

Web server on NC018 currently shut down

19 March 2013 11:54:00 +0000

We have shut down the web server on server NC018 temporarily in order to facilitate the processing of email on the same physical machine. We will restore web hosting as soon as the emails have been processed.

We apologise for the inconvenience.

Tags: ,
Categories: Email, Incidents, NC018
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Mail processing on server NC018 back to normal

18 March 2013 20:58:04 +0000

The mail queue on server NC018 has been cleared, and anti-spam services have been reinstated. We apologise for the inconvenience, and are working on this server to bring these problems to an end.

Tags:
Categories: Email, Incidents, NC018
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Mail queue on server NC018 diminishing

18 March 2013 19:11:36 +0000

We have temporarily disabled some of the ant-spam services on the server to allow the mail queue to be processed as quickly as possible.

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Categories: Email, Incidents, NC018
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Mail queue on server NC018

18 March 2013 16:23:27 +0000

The mail queue on server NC018 — the mail server for all clients who host their email with us — is very large at the moment, and message delivery is being delayed. We’re working on this, and will post updates here.

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Categories: Email, Incidents, NC018
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Server NC018 back to normal

22 January 2013 22:02:06 +0000

The entire email backlog was processed by about 17:00 UTC, and the server is back to normal.

Again, we apologise for the inconvenience. Please contact support if you have any questions or concerns about this incident. Thank-you again for your patience.

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Categories: Email, Incidents, NC018
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Server NC018 update

22 January 2013 13:46:15 +0000

The primary mail server is working its way through the mail queue, and the queue is being reduced at this time. This is an improvement over what was happening earlier.

We will keep posting updates until this situation is resolved. Thank-you for your patience, and we apologise for the inconvenience.

Tags: ,
Categories: Email, Incidents, NC018
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Server NC018 update

22 January 2013 12:28:14 +0000

We are working with the data centre to block a distributed denial of service attack (DDoS) and clear the mail queue.

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Categories: Email, Incidents, NC018
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Mail queue on server NC018 backed up

22 January 2013 11:33:23 +0000

The mail queue on server NC018 (the primary mail server) is currently significantly backed up. We’re looking into the cause of the problem and will post updates here.

Tags:
Categories: Email, Incidents, NC018
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Server NC020 maintenance complete

29 September 2012 22:50:09 +0000

Maintenance to upgrade server NC020 was successfully completed at 20:51 UTC. The server was down for a total of four minutes during two reboots between 20:27 and 20:30, and 20:50 and 20:51.

If you have any questions or concerns, please contact NinerNet support. Thanks.

Tags: , , ,
Categories: Email, Maintenance, NC020, Upgrades
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Server NC020 maintenance

28 September 2012 17:36:34 +0000

We will be performing maintenance on server NC020 during our normal weekend maintenance window this weekend to increase its capacity. This window opens at 19:00 UTC on Saturday, 29 September. (Please see the World Time Server to convert this to your time zone.)

We expect fewer than five minutes of downtime during this window, and this should occur between 19:00 and 20:00 UTC. However, we expect it is most likely happen within a few minutes after 19:00.

Server NC020 is more commonly known as the PHP 5 server, and for the most part runs websites (WordPress, Joomla, etc.) that require PHP 5. It also processes mail for parked and aliased domains. No email will be lost during the maintenance, but it may be delayed for a few minutes.

If you have any questions or concerns about this maintenance, please contact NinerNet support. Thank-you.

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Categories: Email, Maintenance, NC020, Upgrades
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Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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