Server and System Status

NC036: Scheduled mail server maintenance

21 July 2020 00:43:22 +0000

During tonight’s maintenance window we will be adding hard drive storage to server NC036 to continue to provide more storage space for a growing number of growing email accounts. This maintenance is scheduled to start between 00:45 and 01:00 UTC and we anticipate it will last less than one hour.

During the maintenance the ability to send and receive email will not be available, both via standalone email programs (e.g., Outlook, Thunderbird, etc.) and the webmail. Incoming email will be queued on the sending servers until our server is back online again, after which it will then be delivered to our server and your email account. This may result in a delay longer than the planned hour of the maintenance though.

Please monitor this status page to be notified of the start and end of the maintenance. If you have any questions or concerns, please contact NinerNet support.

Thank-you for your patience as we continue to work to improve our services to you.

Tags: down time, email delivery, mail server, smtp, webmail
Categories: Email, Maintenance, NC036
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NC036: Maintenance complete

9 March 2020 01:56:38 +0000

The scheduled maintenance on server NC036 is complete. The ability to send and receive email was not available between 01:04 and 01:15 on 9 March UTC. The new disk space has been tested and all is running normally.

Thank-you for your patience. If you have any questions or concerns, please contact NinerNet support. Thank-you.

Tags: down time, email delivery, mail server, smtp, webmail
Categories: Email, Maintenance, NC036
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NC036: Maintenance postponed

8 March 2020 01:21:33 +0000

Due to some unforeseen circumstances, this maintenance on server NC036 has been postponed for 24 hours. Although we stated that the maintenance was underway, we didn’t get to the point where services were temporarily disabled for the actual work to begin.

We apologise for the delay. This does not affect any services in any way. We will again post updates tomorrow. Thank-you for your patience.

Tags: down time, email delivery, mail server, smtp, webmail
Categories: Email, Maintenance, NC036
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NC036: Maintenance underway

7 March 2020 21:35:48 +0000

The scheduled maintenance on server NC036 is underway. We apologise for the delay in starting. We will post again when the maintenance is complete.

Tags: down time, email delivery, mail server, smtp, webmail
Categories: Email, Maintenance, NC036
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NC036: Scheduled mail server maintenance

6 March 2020 10:41:18 +0000

During this weekend’s maintenance window we will be adding hard drive storage to server NC036 to continue to provide more storage space for a growing number of growing email accounts. This maintenance is scheduled to start at 19:00 UTC and we anticipate it will last less than one hour.

Please monitor this status page to be notified of the start and end of the maintenance. If you have any questions or concerns, please contact NinerNet support.

Thank-you for your patience as we continue to work to improve our services to you.

Tags: down time, email delivery, mail server, smtp, webmail
Categories: Email, Maintenance, NC036
3 Comments »

All servers: SSL certificates updated

16 December 2019 12:18:04 +0000

The *.niner.net SSL certificate was renewed today and updated on all servers.

If you get any certificate errors in either your web browser or email program, please close down all programs, restart your computer, and try again. This should clear the cache of the programs in question and force them to download the new certificate information.

If you have any problems, please contact support. Thank-you.

Tags: ssl, ssl certificate, tls, tls certificate
Categories: Maintenance, NC023, NC031, NC033, NC035, NC036, NC037, NC040, NC041
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NinerNet websites back up

21 November 2019 20:47:52 +0000

The NinerNet websites are back online following the aforementioned maintenance. They were down between 19:34 and 20:09 UTC.

Thank-you.

Tags: down time, web server
Categories: Maintenance, NC031
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NinerNet website down for maintenance

21 November 2019 19:21:48 +0000

The main NinerNet website and various subsidiary websites (except this one) will shortly be taken down for maintenance, and will not be available for a brief time. This will not affect any client services at all, or email to the niner.net domain.

If you need to contact NinerNet support while our website is not available you may email support.201911@niner.net. Thank-you.

Tags: down time, web server
Categories: Maintenance, NC031
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Upgrade of NC031 to NC041: Update 4

18 November 2019 01:42:48 +0000

On Friday night / Saturday morning we completed the migration all websites from server NC031 to NC041. There are a couple of minor improvements for you:

We have doubled the disk space available to you from 10 GB to 20 GB, and
All websites that didn’t previously have an SSL certificate now have one.

In order to take advantage of encrypted connections to your website (and therefore see a green padlock in your browser) you will need to access it at https://yourdomain.com. All of your web pages will also need to call included items — such as images, style sheets, JavaScript files, etc. — over HTTPS connections as well. If they aren’t, a web browser will only show some sort of insecure or semi-secure indication — e.g., a non-green padlock with some sort of alert icon. If you need help with this, please consult your website manager.

All websites that can use it are now running version 7 of PHP. This is required by the current versions of some web apps. If your website is quite old, especially if it accesses a MySQL database, it made not be coded to be able to use PHP 7. If this is the case for your website it is running under PHP 5. However, version 5 will not be available forever, so your website will eventually stop working. In order to fix this you will need to engage someone to update the code for your website, or create a new one. We suggest that you consider doing this as soon as possible, but definitely within the next year.

The control panel for the new web server continues to be available at web.niner.net:10000. Some websites are still available on the old server; if you need access to the old control panel within the next 48 hours, please let us know. After that it will no longer be available.

All web apps that are installed through the control panel have been updated to their latest versions. If your web app — e.g., WordPress, os Commerce, Moodle, Mediawiki, etc. — is not installed through the control panel, please take steps to upgrade it as soon as possible to reduce your website’s exposure to being hacked.

Finally, if you have a contact form or some other process on your website that sends email to you or your users, please be aware that this server is on a “new” IP address that is relatively unknown to the world’s mail servers and blacklists. As a result we’re seeing that some outbound emails are being delayed. We strongly recommend that you configure such features to send email to a domain hosted by NinerNet rather than an external domain (especially gmail.com).

If you have any questions or concerns, please contact NinerNet support. Thank-you for your patience and ongoing patronage.

Tags: migration, php, web server
Categories: Maintenance, NC031, NC041, Upgrades
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NC033: Incident with primary nameserver resolved

15 November 2019 03:10:35 +0000

Following an operating system update that was applied at 00:37 UTC on 15 November the primary nameserver failed to restart. This was noticed immediately upon completion of the update, and we started troubleshooting.

After extensive research on the likely cause and resolution of the problem we determined that the quickest way to get the nameserver back online was to roll back the update and restore from a back-up. There were some issues with this, however, that necessitated implementing a back-up plan for company email in order for us to gain access to our account at the data centre where the nameserver is hosted. Once this was accomplished the restore was initiated.

The nameserver was back online at 02:28 UTC.

During the time the server was down domain information would have been cached by DNS resolvers that already had a cached copy of the DNS information for your domain. However, it is possible that some incoming email may have been delayed or possibly bounced, or people trying to browse your website would not have been able to see it. For this we apologise.

If you have any questions or concerns, please contact NinerNet support. Thank-you for your patience.

Tags: connection issues, dns, down time, nameservers
Categories: Incidents, Maintenance, NC033
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?