Server and System Status

Relay server move and change of IP address

8 December 2010 13:28:29 +0000

The relay server will move from the United States to the United Kingdom on 11 December at 19:00 UTC. This will move it closer to most of the clients who use it, making it faster to access.

There are three important points to note:

Due to new anti-spam and -virus measures on the new relay server, email must be submitted to port 587. Submissions to port 25 (the default SMTP port) will be blocked. Please see Configure your Email Account to Use the Relay Server for instructions on reconfiguring your email account on and after Saturday.
The address of the relay server (relay.niner.net) will remain the same.
Some people using firewalls may need to allow the new IP address, which is 178.79.145.43. We suggest that you allow both the old and new IP addresses effective immediately until about 21 December to ensure a smooth transition back to the old IP address in the event of any problems with the new server.

If you have any questions, please contact NinerNet support. Thank-you.

Tags: mail relay
Categories: Email, Maintenance, NC020, NC023
Comments Off

Email to Realtime and iWay Africa delayed

7 November 2010 22:33:07 +0000

We’re seeing a fair bit of email queued on the mail servers for email addresses on Realtime domains, and domains hosted by Realtime. Some of this email has been undeliverable for several days, and will be returned to the senders unless the Realtime mail servers come back up soon.

Email to the iwayafrica.com domain continues to be delayed in transit. For several months now we have noticed that email to this domain sits on our mail servers for days before it is delivered.

As always, if you refer people hosted with these companies to NinerNet for reliable and timely delivery of email, we’ll happily credit your account with referral fees! Contact us for details.

Tags: email delivery
Categories: Email
Comments Off

NC020 memory upgrade complete

23 October 2010 01:45:55 +0000

The memory upgrade of server NC020 was delayed for about half an hour, but was started at 01:29 UTC and completed at 01:31. Thanks for your patience.

Tags: hardware, mail relay, reboot
Categories: Maintenance, NC020, Upgrades
Comments Off

Non-scheduled brief down time for server NC020

23 October 2010 00:57:38 +0000

Server NC020 will be going offline shortly for a few minutes while the server’s memory is doubled to deal with increased server activity. We’ll post another update when the server is back up.

Tags: hardware, mail relay, reboot
Categories: Maintenance, NC020, Upgrades
Comments Off

Server NC018 removed from SORBS blacklist

20 September 2010 18:40:16 +0000

The IP address of server NC018 has been removed from the SORBS blacklist. However, it could be up to 48 hours before cached information expires. If you have any issues with outgoing email being returned because of this issue, please contact NinerNet support. Thank-you.

Tags: email delivery, spam
Categories: Email, Incidents, NC018
Comments Off

Server NC018 SORBS listing

20 September 2010 08:08:32 +0000

We have determined the issue with this listing and made the necessary submissions to have this erroneous listing removed. Unfortunately, when this happens is beyond our control.

Tags: email delivery, spam
Categories: Email, Incidents, NC018
Comments Off

Server NC018 in the SORBS email blacklist

20 September 2010 06:33:08 +0000

We have just become aware that the IP address of server NC018 is in the SORBS email blacklist/blocklist. We are investigating this incident and will post an update here when we know more.

Tags: email delivery, spam
Categories: Email, Incidents, NC018
Comments Off

Server NC018 maintenance complete

4 September 2010 19:24:29 +0000

The hardware upgrade on server NC018 was started at precisely 19:00 UTC and was successfully concluded six minutes later at 19:06. The server is now back up again.

Thanks for your patience.

Tags: dos attack, hardware
Categories: Maintenance, NC018, Upgrades
Comments Off

Hardware upgrade on server NC018

3 September 2010 21:36:09 +0000

To improve the performance of server NC018 and to address recent issues with this server, we will be adding more RAM to the server during our weekly maintenance window this weekend.

Server NC018 will be taken offline at approximately 19:00 UTC on Saturday, 4 September during this process, and will be offline for 30-45 minutes.

During this time, any inbound email destined for your account will be held on the sending mail servers until server NC018 is online again, at which time it will be delivered. No email will be lost.

If you have any questions or concerns about this maintenance, please contact NinerNet support. Thanks for your patience.

Tags: dos attack, hardware
Categories: Maintenance, NC018, Upgrades
Comments Off

Implemented blocklists on server NC020

3 September 2010 21:29:39 +0000

As part of the ongoing reconfiguration of the relay and secondary mail servers on server NC020, we’ve implemented use of blocklists — the same blocklists that have been in use on server NC018 for several years. As expected, we’re already seeing a pay-off from this, with spam being rejected.

This implementation of the blocklists should not result in clients using the relay server being blocked, even if their IP address appears in the blocklists we’re using. However, if you use the relay server to send email and should you experience any problems trying to do so, please contact NinerNet support immediately.

Tags: email delivery, mail relay
Categories: Maintenance, NC020
Comments Off

System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?