Server and System Status

The spam has been removed from the relay server’s mail queue and it has been restarted. We’re working to resolve this issue with the client in question, and will do our best to ensure that this situation does not happen again.

Although the client mail server that had been relaying spam had apparently been cleaned up, it has been compromised again and has been blocked from accessing the relay server. The relay server has been stopped again while we clean up the mess. We’ll post an update here when it’s back up, and the offending server will remain blocked until we have an assurance from the client that it is no longer compromised.

We apologise for the inconvenience that this is causing.

This spam outbreak has been fully investigated, and the client’s mail server that was affected is being tended to. At this point the relay server’s IP address is no longer in any blacklist that we are aware of. All mail from all other clients that is routed through the relay server is flowing normally.

If you have any questions or concerns about this incident, please contact NinerNet support. Thank-you.

The issue with spam on the relay server has been cleaned up and mail delivery has resumed. However, we’re still investigating the issue and working with the affected client. There will be further updates.

It has come to our attention that the relay server’s IP address has appeared in several blacklists. We are investigating this issue. In the meantime, we may need to stop and start the mail server intermittently, but we will try and keep these disruptions to a minimum.

Further updates will be posted here.