NinerNet Communications™
System Status

Server and System Status

Server NC018 rebooted

8 October 2009 06:30:50 +0000

Server NC018 was rebooted at 03:01 UTC and was back online at 03:02. If you have any questions or concerns about this maintenance, please let us know.

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Categories: Maintenance, NC018
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Reboot of server NC018

7 October 2009 22:05:05 +0000

Server NC018 will be rebooted on 8 October 2009 at 03:00 UTC in order to apply a kernel update to the operating system. This should result in about a minute of downtime.

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Categories: Maintenance, NC018
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Server NC018 back online

25 September 2009 19:16:32 +0000

Server NC018 became unresponsive at approximately 18:53 UTC. Monitoring systems alerted us to this fact, but remote access to the server was not possible. The data centre was contacted and the server rebooted. It was back online at 19:01 UTC. We’re looking into the causes of this problem.

Categories: Incidents, NC018
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Server NC020 back to normal

24 July 2009 11:45:43 +0000

The busy website on server NC020 has been moved to its own server, so the server is back to normal loads and responds much more quickly. We apologise for the temporary inconvenience.

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Categories: Incidents, NC020
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Server NC020 performance degraded

23 July 2009 08:45:59 +0000

The performance of server NC020 is degraded at the moment due to a very busy website. We will be moving this website to a new server within the next 24 hours. We appreciate your understanding while we work with this client to keep their website up.

The primary service affected on this server is the mail relay. If you are having significant problems sending email through the relay server, please contact support.

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Categories: Incidents, NC020
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Update on server NC018 reboot

11 July 2009 07:01:58 +0000

Our investigation into why this server rebooted was inconclusive. We have, however, determined that it is currently running properly and not experiencing any problems. We’ll be monitoring key indicators to ensure that this should not repeat itself, as well as revising the way we monitor certain services.

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Categories: Incidents, NC018
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NC018 server reboot

11 July 2009 00:11:06 +0000

Server NC018 was rebooted at 14:10 UTC on July 10th. After the reboot, the control panel was unavailable, but this was not immediately apparent. The server was again rebooted at 23:17 UTC and the control panel is once again available.

There are a couple of unresolved issues surrounding this incident, and we are working to determine the cause or causes, as these were not scheduled events. When we have further information we will post it here.

In the meantime, if you run into any issues, with the control panel or anything else, please contact support. Thanks for your patience.

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Categories: Incidents, NC018
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Server NC018 maintenance complete

21 June 2009 23:10:55 +0000

The weekend maintenance on server NC018 has been completed, the server was rebooted one more time at 20:01 UTC, and all systems appear to be operating normally.

If you have any questions or concerns, please remember to contact support. Thanks again for your patience.

Categories: Maintenance, NC018
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Spamassassin on NC018 running

21 June 2009 18:08:32 +0000

Spamassassin on server NC018 is running again. We may be rebooting the server again shortly after 19:00 UTC. Further updates will be posted here.

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Categories: Maintenance, NC018
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Update regarding reboot of server NC018

20 June 2009 23:43:28 +0000

The reboot has been completed successfully with the exception of a minor issue concerning Spamassassin and one other minor issue which might necessitate another reboot later. We’re working on both and will post further updates here as necessary.

However, unless you notice anything unusual, this maintenance has essentially been completed and everything (except Spamassassin) is up and running.

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Categories: Maintenance, NC018
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Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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