NinerNet Communications™
System Status

Server and System Status

NC027: Problem on mail server

30 January 2017 09:34:18 +0000

We are aware of a problem with the mail server (server NC027). We are looking into it and will post an update here as soon as possible.

Tags: , , ,
Categories: Email, Incidents, NC027
Comments Off on NC027: Problem on mail server

NC031: Explanation of 29 September outage

28 October 2016 12:59:14 +0000

Our apologies for not posting this promised update in a timely manner.

The reason server NC031 was taken offline by the data centre was because one of the websites on the server had been compromised, and was being used to attack other machines on the Internet. Coincidentally, we had changed our contact email address with the data centre only a few days previously and deleted the previous address. However, their system required us to change our email address in two different places. We were not aware of this, and so the emails sent to us warning us of the problem did not reach us. Because they didn’t hear from us that we were aware of and addressing the problem, the server was disconnected to prevent further malicious activity.

We have pointed out to the data centre how their unnecessarily redundant system caused the communication problem, and in the meantime have ensured that our contact information is fully up-to-date with them.

The specific website that was compromised was removed from the server, and a clean account was reinstated. In the process we felt it necessary in the last couple of days to suspend outbound email from the server, so automated emails sent from the server were delayed. Having addressed the root cause, outbound email service has been reinstated.

If you have any questions or concerns about this incident, please contact support and we will address the issue. Thank-you for your patience, and our apologies again for the disruption.

Tags: ,
Categories: Incidents, NC031
Comments Off on NC031: Explanation of 29 September outage

NC031: Server back online

29 September 2016 05:22:50 +0000

Server NC031 is back online. We are investigating the reason that it was taken offline, and will report our findings here within 24 hours.

We apologise for the inconvenience.

Tags: ,
Categories: Incidents, NC031
Comments Off on NC031: Server back online

NC031: Server offline

29 September 2016 05:01:19 +0000

Server NC031 has been disconnected from the Internet by the data centre. This affects most website hosted with us, but not email.

We are working with them to get in back online and will post further updates here as they become available. We apologise for the inconvenience.

Tags: ,
Categories: Incidents, NC031
Comments Off on NC031: Server offline

NinerNet SSL certificate

20 September 2016 09:05:00 +0000

Our wildcard SSL certificate for *.niner.net has expired in some time zones. It will be updated within the hour and an update posted here.

Our apologies for the delay.

Tags: , , ,
Categories: Maintenance
Comments Off on NinerNet SSL certificate

London network restored

27 December 2015 10:17:45 +0000

The data centre informs us that connectivity on their network was restored at 09:24 UTC.

We have been able to confirm this by accessing all of our servers in this data centre:

  • Incoming mail is once again being processed immediately by server NC027, although any incoming mail sent during the disruption may be delayed a little longer until the sending mail servers try again. This is not under our control.
  • Server NC023 is also processing email immediately.

We apologise for this interruption. Denial of service attacks (especially distributed denial of service attacks) are extremely difficult and expensive to fight. We have confidence that the data centre did everything they could as quickly as they could to combat this attack.

Tags: , , ,
Categories: Email, Incidents, NC023, NC027
Comments Off on London network restored

London data centre DDoS update

27 December 2015 08:30:17 +0000

We have been updated that the denial of service attack against the London data centre is actually a large distributed denial of service (DDoS) attack, and it is still underway. Efforts are being made at multiple levels on the network to combat this attack, and we are seeing some movement of email through server NC027, although it took an hour and forty-seven minutes for a test message to get through. This indicates, as mentioned earlier, that the server is up and processing email, but that other servers (and our clients, obviously) are having problems connecting to the server.

We apologise for these problems, but this is affecting a wide range and large number of companies hosted at this data centre, not just NinerNet.

Updates will continue to be posted here as we learn more.

Tags: , , ,
Categories: Email, Incidents, NC023, NC027
Comments Off on London data centre DDoS update

Connectivity issue at London data centre

27 December 2015 06:52:18 +0000

The London data centre has been suffering from the effects of a couple of denial of service (DoS) attacks over the last 12 or so hours. The attack late yesterday (26 December) lasted about an hour and a half. Today’s attack started at 05:37 UTC and is currently ongoing. The data centre staff assure us that they have identified the problem and are implementing a fix for it.

This affects server NC023 (the relay server) and server NC027 (the main mail server), as well as virtual private servers hosted in London. As far as we know, the servers themselves are up and connected to the network, but the attack is causing them to be inaccessible.

We’ll update here as soon as we know more.

Tags: , , ,
Categories: Email, Incidents, NC023, NC027
Comments Off on Connectivity issue at London data centre

NC020: Earlier server reboot

21 November 2015 02:16:43 +0000

We have determined from monitoring logs that server NC020 was only offline for a few minutes, and was rebooted at 09:46 UTC on 20 November within a few minutes of the problem being discovered.

We apologise to those few clients still using server NC020 who may have been inconvenienced at that time.

If you have any questions about this, please let us know. Thanks.

Tags: , , ,
Categories: Incidents, NC020
Comments Off on NC020: Earlier server reboot

NC020: Server rebooted

20 November 2015 10:07:39 +0000

We have rebooted server NC020 after it was overwhelmed. We’re looking into it right now and will post details here as soon as we have them.

Tags: , , ,
Categories: Incidents, NC020
Comments Off on NC020: Server rebooted
« Older Entries
Newer Entries »

NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

Subscriptions:

RSS icon. RSS

Twitter icon. Twitter

Search:

 

Recent Posts:

Archives:

Categories:

Links

Tags:

.co.zm domains .com.zm domains .zam.co domains back-up bounce messages browser warnings connection issues control panel database dns dos attack dot-zm domains down time email email delivery error messages ftp hardware imap mail mailing lists mail relay mail server microsoft migration nameservers network networking performance php phplist pop reboot shaw shaw communications inc. smtp spam spamassassin ssl ssl certificate tls tls certificate viruses webmail web server

Resources:

On NinerNet: