Server and System Status

NC027: Access issue update

18 September 2015 19:43:54 +0000

After spending some time on this issue yesterday and today — and receiving a complaint from only one client who later informed us that the issue no longer existed — we’re closing this matter and considering it a transient network issue, probably closer to the client’s ISP than to server NC027.

Apologies for the false alarm, but we do take your complaints seriously.

If you have any questions or concerns, please let us know by contacting NinerNet support. Thank-you.

Tags: connection issues, smtp
Categories: Email, Incidents, NC027
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NC027: Access issues

17 September 2015 20:49:50 +0000

We are aware of an issue with server NC027, where most client email is hosted. However, we have not yet determined exactly what the problem is. Some services on the server are accessible, while some are not.

We are currently working with the data centre to determine the issue, and will post further updates here.

Tags: connection issues, smtp
Categories: Email, Incidents, NC027
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NC020: Credits for outage

11 September 2015 19:16:40 +0000

Further to our previous posts, we will be processing credits to the accounts of all affected clients for the outage on NC020.

Tags: connection issues, down time, reboot, web server
Categories: Incidents, NC020
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NC020: Web server stoppage update

11 September 2015 18:59:36 +0000

After some research, combing of the logs on the server, and reading of documentation, we believe we found a reason that the web server stopped working, but we believe the cause evaporated when, in our desire to get everything working again as quickly as possible, we just rebooted the machine after other options to restart the web server failed. However, even the suspected cause does not fully jibe with the observed symptoms.

The good news is that we have recently commissioned a new server (NC030) to take on the websites hosted on NC020. We are still working on setting up the control panel on that, but we hope to have it in production as soon as possible.

We apologise for this incident, and thank you for your patience and understanding.

Tags: connection issues, down time, reboot, web server
Categories: Incidents, NC020, NC030
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NC020: Server rebooted

11 September 2015 14:20:56 +0000

The web server on NC020 was found to be unresponsive today, but would also not respond to commands to restart. As a result we rebooted the machine and this seems to have fixed the problem.

We’re busy analysing the logs to determine the cause, and will post an update here if we find anything.

Tags: connection issues, down time, reboot, web server
Categories: Incidents, NC020
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NC027: Update from data centre

9 December 2014 10:40:41 +0000

Further information from the data centre on the reboot of server NC027 indicates that there was a hardware management issue in the data centre that necessitated a reboot of this server to maintain and improve stability of this machine. The issue was addressed with a software upgrade during the downtime, and we have been assured that this addresses the issue and will not happen again.

If you have any questions about this, please contact NinerNet support. Thanks again for your patience and understanding.

Tags: connection issues, down time, email delivery, hardware, reboot, smtp
Categories: Email, Incidents, NC027
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NC027: Hardware issue update

8 December 2014 20:03:00 +0000

We have determined, through log analysis, that server NC027 was shut down at 14:03 and restarted at 14:24 UTC. So the server was unavailable for 21 minutes this afternoon.

Any email sent to addresses on this server would have been queued on the sending servers until this server was back online, and would have been delivered at that time or shortly thereafter. You will have received any such email by this time.

When we receive more details from the data centre we will post them here. We apologise for any inconvenience caused and will post additional details here as soon as we have them. Thanks for your patience.

Tags: connection issues, down time, email delivery, hardware, reboot, smtp
Categories: Email, Incidents, NC027
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NC027: Hardware issue

8 December 2014 19:35:33 +0000

We received a report from the data centre that there was a hardware issue on this server this afternoon (UTC) that necessitated a reboot at 14:24 UTC. We are awaiting more details and will report them here as soon as we know more.

Tags: connection issues, down time, email delivery, hardware, reboot, smtp
Categories: Email, Incidents, NC027
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NC027 POP email issue

12 October 2014 20:02:25 +0000

We have determined that the issue with downloading email from NC027 last week only affected POP email accounts, and was likely related to the limit on POP3 connections configured on the server. We have raised that limit and don’t expect this to be an issue in the future.

This did not affect those who were connecting via IMAP. Our apologies to those who were affected.

Tags: connection issues
Categories: Email, Incidents, NC027
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NC027 email issue update

2 October 2014 11:32:55 +0000

We have rebooted server NC027 and this seems to be at least a temporary solution to the problem. We’re still looking into the cause so that we can actually fix the problem.

Tags: connection issues, reboot
Categories: Email, Incidents, NC027
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?