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System Status

Server and System Status

NC020: Web server stoppage update

11 September 2015 18:59:36 +0000

After some research, combing of the logs on the server, and reading of documentation, we believe we found a reason that the web server stopped working, but we believe the cause evaporated when, in our desire to get everything working again as quickly as possible, we just rebooted the machine after other options to restart the web server failed. However, even the suspected cause does not fully jibe with the observed symptoms.

The good news is that we have recently commissioned a new server (NC030) to take on the websites hosted on NC020. We are still working on setting up the control panel on that, but we hope to have it in production as soon as possible.

We apologise for this incident, and thank you for your patience and understanding.

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Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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