Server and System Status

NC027: Migration complete, but server offline

9 December 2017 21:29:59 +0000

The migration of NC027 is complete, but the server is currently inaccessible to the Internet. We’re looking into it.

Tags: down time, email delivery, hardware, migration, smtp
Categories: Email, Maintenance, NC027
Comments Off

NC027: Server migration in progress

9 December 2017 20:30:49 +0000

The migration of the mail server (NC027) to new hardware is in progress. Estimated completion of this maintenance is approximately 21:20 UTC. We will post further updates here as necessary, or when the maintenance is complete.

Tags: down time, email delivery, hardware, migration, smtp
Categories: Email, Maintenance, NC027
Comments Off

NC027: Server migration starting now

9 December 2017 20:11:17 +0000

The mail server migration will be starting within the next few minutes.

Tags: down time, email delivery, hardware, migration, smtp
Categories: Email, Maintenance, NC027
Comments Off

NC027: Migration of main mail server to new hardware

1 December 2017 08:13:12 +0000

Server NC027 (the primary mail server) will be migrated to new hardware during our regular weekly maintenance window next weekend. This maintenance will start at 20:00 UTC on Saturday 9 December 2017, and should conclude within one to two hours. During this time the mail server will be offline. This means that all incoming mail to domains hosted on this server will be queued on the sending servers, and delivered to this server when it comes back online. It also means that you will not be able to send email during this period.

We will post an update here shortly before, at the start of and following the maintenance.

If you have any questions or concerns, please contact support to let us know. Thank-you.

Tags: down time, email delivery, hardware, migration, smtp
Categories: Email, Maintenance, NC027
Comments Off

NC023: Server migration complete

19 November 2017 01:32:47 +0000

The migration of the relay server to new hardware has been completed. The server was offline between 20:20 and 20:39 UTC. Additionally, it now has more disk space and is accessible over IPv6 as well.

Tags: down time, email delivery, hardware, mail relay, migration, smtp
Categories: Email, Maintenance, NC023
Comments Off

NC023: Sever migration starting now

18 November 2017 20:21:05 +0000

The relay server migration will be starting within the next few minutes.

Tags: down time, email delivery, hardware, mail relay, migration, smtp
Categories: Email, Maintenance, NC023
Comments Off

NC023: Migration of relay server to new hardware

17 November 2017 07:22:19 +0000

Server NC023 (the relay server) will be migrated to new hardware during our regular weekly maintenance window this weekend. This maintenance will start at 20:00 UTC on Saturday 18 November 2017, and should conclude within an hour. During this time the relay server will be offline.

This maintenance only affects clients using the relay mail server; it does not affect operation of the regular email server that processes the vast majority of the mail carried by NinerNet.

We will post an update here shortly before, at the start of and following the maintenance.

If you have any questions or concerns, please contact support to let us know. Thank-you.

Tags: down time, email delivery, hardware, mail relay, migration, smtp
Categories: Email, Maintenance, NC023
Comments Off

NC018: Server back online

9 September 2017 14:39:20 +0000

No sooner had I clicked “publish” on that last post than the server was put back online. Again, we apologise for the service interruption.

Tags: connection issues, down time, hardware
Categories: Incidents, NC018
Comments Off

NC018: Server taken offline prematurely

9 September 2017 14:30:56 +0000

Somebody at our data centre jumped the gun, and has taken server NC018 offline two days earlier than it should have been taken offline. This is (or will shortly be) causing a problem for all services on most domains, including our own.

We are waiting for the data centre to reactivate the server, and will update this ticket as it’s possible to do so.

We very sincerely and humbly apologise for this situation.

Tags: connection issues, down time, hardware
Categories: Incidents, NC018
Comments Off

NC031: Maintenance complete

7 September 2017 03:00:58 +0000

Work to increase the RAM on server NC031 has completed successfully.

If you have any questions or concerns, please let us know. Thank-you for your patience.

Tags: down time, hardware, reboot, web server
Categories: Maintenance, NC031, Upgrades
Comments Off

System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?