We need to reboot server NC041 (the primary web server) to finish an upgrade. There server will be down for about 60 seconds in a few minutes.
We need to reboot server NC041 (the primary web server) to finish an upgrade. There server will be down for about 60 seconds in a few minutes.
Server NC036 has been rebooted and is back online. All functions have been checked, and all services are running normally.
If you have any questions, please contact NinerNet support. Thank-you.
Server NC036 will be rebooted shortly, following recent maintenance. It will be inaccessible for about one minute. We will post again when it is back online.
The scheduled maintenance on server NC036 is complete. The ability to send and receive email was not available between 22:47 and 22:53 on 30 May UTC. The new disk space has been tested and all is running normally.
Thank-you for your patience. If you have any questions or concerns, please contact NinerNet support. Thank-you.
During this weekend’s maintenance window we will be adding hard drive storage to server NC036 to continue to provide more storage space for a growing number of growing email accounts. This maintenance is scheduled to start in a few minutes, it will conclude in less than half an hour.
During the maintenance the ability to send and receive email will not be available, both via standalone email programs (e.g., Outlook, Thunderbird, etc.) and the webmail. Incoming email will be queued on the sending servers until our server is back online again, after which it will then be delivered to our server and your email account. This may result in a delay longer than the planned length of the maintenance though.
Please monitor this status page to be notified of the end of the maintenance. If you have any questions or concerns, please contact NinerNet support.
Thank-you for your patience as we continue to work to improve our services to you.
Maintenance on server NC023 has completed successfully. We have tested its relay features and they are working correctly.
That said, there will be more upgrades performed on this server in the not-too-distant future. However, there will be plenty of notices of this work.
Thank-you for your patience. If you have any question, please contact NinerNet support.
Maintenance on server NC023 is about to begin, about half an hour late. Apologies for the delay.
The relay mail server will be down briefly for some maintenance during our weekly maintenance window this weekend. This will start at 19:00 UTC on Saturday 27 March 2021, and should be complete within the hour.
We will post an update when the maintenance starts and when it is finished. This does not affect our primary mail server; it only affects you if you know that you use the relay server for outbound email.
If you have any questions, please contact NinerNet support. Thanks very much for your patience and understanding.
As noted in the previous two posts, there was a virus outbreak on server NC036 (the primary mail server) this morning. Apparently the machines associated with five email accounts on three domains were compromised, allowing criminals to use those accounts to send thousands of viruses. These were intercepted by our anti-virus scanner, but due to the volume of activity on the server we had to shut down the SMTP side of the mail server while we determined which email accounts were compromised, suspended them and removed their messages from the mail queue.
Please note that what happens in almost all cases when email accounts are compromised is that the computer (or one of the machines or devices on which those accounts are configured) is what is actually compromised; it is not the server. The account owner’s machine is usually infected with a virus or other malware, and the account’s password is then transmitted to the criminals behind the virus. They then launch an attack via the legitimate and correct password. It’s as if your car was stolen and the thief used it to commit a crime; the car behaved as it was told by the guy with the key, but is not responsible for the crime. On the other hand, the owner of the car may have left the key in their car and the door unlocked, contributing to the compromise. This is why it is vitally important that you have anti-virus software installed on your computer, and kept up-to-date.
If you have any questions about this, please feel free to contact NinerNet support, and we’ll be happy to answer your questions or concerns. Our apologies for the interruption.
Our apologies. The sending side of the mail server (NC036) is back up. It was down for 21 minutes between 06:56 and 07:17 UTC. The ability to check your email account was not down.
We will post additional information and contact the affected clients shortly.
Systems at a Glance:
Loc. | System | Status | Ping |
---|---|---|---|
NC023 | Internal | Up? | |
NC028 | Internal | Up? | |
NC031 | Internal | Up? | |
NC033 | Operational | Up? | |
NC034 | Internal | Up? | |
NC035 | Operational | Up? | |
NC036 | Operational | Up? | |
NC040 | Internal | Up? | |
NC041 | Operational | Up? | |
NC042 | Operational | Up? |
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