NinerNet Communications™
System Status

Server and System Status

NC036: Maintenance underway

7 March 2020 21:35:48 +0000

The scheduled maintenance on server NC036 is underway. We apologise for the delay in starting. We will post again when the maintenance is complete.

Tags: , , , ,
Categories: Email, Maintenance, NC036
Comments Off on NC036: Maintenance underway

NC036: Scheduled mail server maintenance

6 March 2020 10:41:18 +0000

During this weekend’s maintenance window we will be adding hard drive storage to server NC036 to continue to provide more storage space for a growing number of growing email accounts. This maintenance is scheduled to start at 19:00 UTC and we anticipate it will last less than one hour.

During the maintenance the ability to send and receive email will not be available, both via standalone email programs (e.g., Outlook, Thunderbird, etc.) and the webmail. Incoming email will be queued on the sending servers until our server is back online again, after which it will then be delivered to our server and your email account. This may result in a delay longer than the planned hour of the maintenance though.

Please monitor this status page to be notified of the start and end of the maintenance. If you have any questions or concerns, please contact NinerNet support.

Thank-you for your patience as we continue to work to improve our services to you.

Tags: , , , ,
Categories: Email, Maintenance, NC036
3 Comments »

NinerNet websites back up

21 November 2019 20:47:52 +0000

The NinerNet websites are back online following the aforementioned maintenance. They were down between 19:34 and 20:09 UTC.

Thank-you.

Tags: ,
Categories: Maintenance, NC031
Comments Off on NinerNet websites back up

NinerNet website down for maintenance

21 November 2019 19:21:48 +0000

The main NinerNet website and various subsidiary websites (except this one) will shortly be taken down for maintenance, and will not be available for a brief time. This will not affect any client services at all, or email to the niner.net domain.

If you need to contact NinerNet support while our website is not available you may email support.201911@niner.net. Thank-you.

Tags: ,
Categories: Maintenance, NC031
Comments Off on NinerNet website down for maintenance

NC033: Incident with primary nameserver resolved

15 November 2019 03:10:35 +0000

Following an operating system update that was applied at 00:37 UTC on 15 November the primary nameserver failed to restart. This was noticed immediately upon completion of the update, and we started troubleshooting.

After extensive research on the likely cause and resolution of the problem we determined that the quickest way to get the nameserver back online was to roll back the update and restore from a back-up. There were some issues with this, however, that necessitated implementing a back-up plan for company email in order for us to gain access to our account at the data centre where the nameserver is hosted. Once this was accomplished the restore was initiated.

The nameserver was back online at 02:28 UTC.

During the time the server was down domain information would have been cached by DNS resolvers that already had a cached copy of the DNS information for your domain. However, it is possible that some incoming email may have been delayed or possibly bounced, or people trying to browse your website would not have been able to see it. For this we apologise.

If you have any questions or concerns, please contact NinerNet support. Thank-you for your patience.

Tags: , , ,
Categories: Incidents, Maintenance, NC033
Comments Off on NC033: Incident with primary nameserver resolved

NC036: Reboot complete

16 July 2019 20:47:38 +0000

The reboot of server NC036 is complete. It was offline for about sixty seconds.

Tags: , , , ,
Categories: Email, Maintenance, NC036
Comments Off on NC036: Reboot complete

NC036: Reboot

16 July 2019 20:35:26 +0000

We will be rebooting server NC036 (the primary mail server) in a few minutes to apply updates.

Tags: , , , ,
Categories: Email, Maintenance, NC036
Comments Off on NC036: Reboot

NC036: Maintenance complete

10 June 2019 15:11:11 +0000

Our scheduled maintenance to increase the storage space available for email accounts on the mail server (NC036) is complete, after a delay completing the final step. The ability to send and receive email was not available between 19:23 and 20:19 UTC on 8 June. The expanded disk space has been tested and all is running normally.

If you have any issues or questions, please contact NinerNet support. Thank-you.

Tags: , , , ,
Categories: Email, Maintenance, NC036
Comments Off on NC036: Maintenance complete

NC036: Scheduled maintenance underway

8 June 2019 19:15:56 +0000

The scheduled maintenance to increase hard drive space on server NC036 is underway. We will post progress reports or notice that the maintenance is complete as necessary.

Tags: , , , ,
Categories: Email, Maintenance, NC036
Comments Off on NC036: Scheduled maintenance underway

NC036: Scheduled mail server maintenance

7 June 2019 16:00:22 +0000

During this weekend’s maintenance window we will be adding hard drive storage to server NC036 to continue to provide more storage space for a growing number of growing email accounts. This maintenance is scheduled to start at 19:00 UTC and we anticipate it will last less than one hour.

During the maintenance the ability to send and receive email will not be available, both via standalone email programs (e.g., Outlook, Thunderbird, etc.) and the webmail. Incoming email will be queued on the sending servers until our server is back online again, after which it will then be delivered to our server and your email account. This may result in a delay longer than the planned hour of the maintenance though.

Please monitor this status page to be notified of the start and end of the maintenance. If you have any questions or concerns, please contact NinerNet support.

Thank-you for your patience as we continue to work to improve our services to you.

Tags: , , , ,
Categories: Email, Maintenance, NC036
1 Comment »
« Older Entries
Newer Entries »

NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

Subscriptions:

RSS icon. RSS

Twitter icon. Twitter

Search:

 

Recent Posts:

Archives:

Categories:

Links

Tags:

.co.zm domains .com.zm domains .zam.co domains back-up bounce messages browser warnings connection issues control panel database dns dos attack dot-zm domains down time email email delivery error messages ftp hardware imap mail mailing lists mail relay mail server microsoft migration nameservers network networking performance php phplist pop reboot shaw shaw communications inc. smtp spam spamassassin ssl ssl certificate tls tls certificate viruses webmail web server

Resources:

On NinerNet: