NinerNet Communications™
System Status

Server and System Status

Virus update

10 August 2020 09:53:46 +0000

After three updates to the virus database on NC036 since Thursday we expected that the anti-virus scanner would detect and block the trojan that is currently overwhelming some of our clients. However, that is not the case.

For that reason we are once again blocking the attachments that are the cause of this problem. We sincerely apologise for this situation.

Again though, if you need to send a blocked attachment type, you can still do so if you compress the file into a .zip document. Your correspondents can also do the same.

If you are getting an error message when trying to send email, the first thing you need to do is check to see if you have attached a file to your message. If you have, and it is one of Microsoft’s typical Word documents, please remove it, compress it, attach the compressed .zip file, and then send that attachment.

If you have any questions or concerns, please contact NinerNet support. Thank-you.

Zero-day virus getting through the mail server

6 August 2020 13:39:04 +0000

Within the last four hours we have been made aware of a trojan that is getting through our anti-virus scanner undetected. Once we were able to determine the file types that were attached to the emails, we blocked those kinds of attachments from being delivered to the server. Doing so also resulted in our being able to compile a list of sources of the offending messages, and we have been busy blocking email from scores of IP addresses.

Although we do scan both inbound and outbound email in real time for viruses, we do very strongly recommend that you have an anti-virus program installed on your local computers so that if anything does get through, it will protect your machines. Please remember that unsolicited attachments from unknown senders are extremely risky for you to open; even attachments from known senders are risky; please contact the sender through some other method — e.g., a quick phone call or text message — to confirm that they sent it and that it is safe to open. Even then you should first ensure your anti-virus software has been updated, save the file to your hard drive, and then manually scan it for viruses. Only if you have carried out all of the above should you consider opening the file.

Please remember that the responsibility for the safety of your computer and your data is ultimately yours.

We expect that the anti-virus vendor will update their virus signatures in due course. Until then we will be blocking all attachments that look the same as this particular outbreak. If you have a correspondent who needs to get a blocked attachment through, please tell them to compress the file and send that attachment instead.

If you have any questions, please contact NinerNet support. Thank-you.

NC036: Maintenance complete

21 July 2020 01:03:48 +0000

The scheduled maintenance on server NC036 is complete. The ability to send and receive email was not available between 00:44 and 00:50 on 21 July UTC. The new disk space has been tested and all is running normally.

Thank-you for your patience. If you have any questions or concerns, please contact NinerNet support. Thank-you.

NC036: Scheduled mail server maintenance

21 July 2020 00:43:22 +0000

During tonight’s maintenance window we will be adding hard drive storage to server NC036 to continue to provide more storage space for a growing number of growing email accounts. This maintenance is scheduled to start between 00:45 and 01:00 UTC and we anticipate it will last less than one hour.

During the maintenance the ability to send and receive email will not be available, both via standalone email programs (e.g., Outlook, Thunderbird, etc.) and the webmail. Incoming email will be queued on the sending servers until our server is back online again, after which it will then be delivered to our server and your email account. This may result in a delay longer than the planned hour of the maintenance though.

Please monitor this status page to be notified of the start and end of the maintenance. If you have any questions or concerns, please contact NinerNet support.

Thank-you for your patience as we continue to work to improve our services to you.

NC036: Emails to Hotmail/Outlook being redirected

22 May 2020 07:03:49 +0000

Some clients may have had emails they sent to Hotmail, Outlook and other Microsoft email service domains bounced in the last 24 hours. This is because the primary mail server’s IP address has been blacklisted by Microsoft, despite our being enrolled in their “Junk Mail Reporting Program”. Our being enrolled is supposed to result in our being informed of spam complaints (which are overwhelmingly false) before our IP address is blacklisted, but their system seems to have been broken for the last few years.

Until we can get in touch with Microsoft support to have our IP address removed, or until our listing expires, we are automatically directing all email to their domains through our relay server, which is not blacklisted.

If you had an email bounced, please resend it. Thank-you, and sorry for the hassle. If you have any questions please contact NinerNet support.

NC036: Maintenance complete

9 March 2020 01:56:38 +0000

The scheduled maintenance on server NC036 is complete. The ability to send and receive email was not available between 01:04 and 01:15 on 9 March UTC. The new disk space has been tested and all is running normally.

Thank-you for your patience. If you have any questions or concerns, please contact NinerNet support. Thank-you.

NC036: Maintenance postponed

8 March 2020 01:21:33 +0000

Due to some unforeseen circumstances, this maintenance on server NC036 has been postponed for 24 hours. Although we stated that the maintenance was underway, we didn’t get to the point where services were temporarily disabled for the actual work to begin.

We apologise for the delay. This does not affect any services in any way. We will again post updates tomorrow. Thank-you for your patience.

NC036: Maintenance underway

7 March 2020 21:35:48 +0000

The scheduled maintenance on server NC036 is underway. We apologise for the delay in starting. We will post again when the maintenance is complete.

NC036: Scheduled mail server maintenance

6 March 2020 10:41:18 +0000

During this weekend’s maintenance window we will be adding hard drive storage to server NC036 to continue to provide more storage space for a growing number of growing email accounts. This maintenance is scheduled to start at 19:00 UTC and we anticipate it will last less than one hour.

During the maintenance the ability to send and receive email will not be available, both via standalone email programs (e.g., Outlook, Thunderbird, etc.) and the webmail. Incoming email will be queued on the sending servers until our server is back online again, after which it will then be delivered to our server and your email account. This may result in a delay longer than the planned hour of the maintenance though.

Please monitor this status page to be notified of the start and end of the maintenance. If you have any questions or concerns, please contact NinerNet support.

Thank-you for your patience as we continue to work to improve our services to you.

Secondary mail exchanger upgrade

17 October 2019 17:57:17 +0000

We have switched from using our old secondary MX (server NC020) to a newer server (server NC037) with modern software and better spam filtering and blocking. This information is only applicable to those clients who use our secondary MX in the DNS for their domains. It does not change anything for any clients who get their primary mail service from us, and should not change anything for those clients who use our secondary mail server to handle incoming email when their primary mail server is down.

For your information, the IP addresses of the new secondary MX are as follows:

  • IPv4: 50.23.135.218
  • IPv6: 2607:f0d0:2002:15::a

If you have any questions please contact NinerNet support. Thank-you.

NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

Subscriptions:

RSS icon. RSS

Twitter icon. Twitter

Search:

 

Recent Posts:

Archives:

Categories:

Links

Tags:

.co.zm domains .com.zm domains .zam.co domains back-up bounce messages browser warnings connection issues control panel database dns dos attack dot-zm domains down time email email delivery error messages ftp hardware imap mail mailing lists mail relay mail server microsoft migration nameservers network networking performance php phplist pop reboot shaw shaw communications inc. smtp spam spamassassin ssl ssl certificate tls tls certificate viruses webmail web server

Resources:

On NinerNet: