Server and System Status

NC036: Maintenance complete

16 June 2021 02:17:12 +0000

Server NC036 has been rebooted and is back online. All functions have been checked, and all services are running normally.

If you have any questions, please contact NinerNet support. Thank-you.

Tags: down time, email, email delivery, mail, mail server, reboot, webmail
Categories: Email, Maintenance, NC036
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NC036: Server restart

16 June 2021 02:07:49 +0000

Server NC036 will be rebooted shortly, following recent maintenance. It will be inaccessible for about one minute. We will post again when it is back online.

Tags: down time, email, email delivery, mail, mail server, reboot, webmail
Categories: Email, Maintenance, NC036
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NC023: Maintenance complete

27 March 2021 20:32:10 +0000

Maintenance on server NC023 has completed successfully. We have tested its relay features and they are working correctly.

That said, there will be more upgrades performed on this server in the not-too-distant future. However, there will be plenty of notices of this work.

Thank-you for your patience. If you have any question, please contact NinerNet support.

Tags: connection issues, down time, email, hardware, mail, mail relay, smtp
Categories: Maintenance, NC023
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NC023: Maintenance underway

27 March 2021 19:32:47 +0000

Maintenance on server NC023 is about to begin, about half an hour late. Apologies for the delay.

Tags: connection issues, down time, email, hardware, mail, mail relay, smtp
Categories: Maintenance, NC023
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NC023: Relay server maintenance

26 March 2021 07:11:25 +0000

The relay mail server will be down briefly for some maintenance during our weekly maintenance window this weekend. This will start at 19:00 UTC on Saturday 27 March 2021, and should be complete within the hour.

We will post an update when the maintenance starts and when it is finished. This does not affect our primary mail server; it only affects you if you know that you use the relay server for outbound email.

If you have any questions, please contact NinerNet support. Thanks very much for your patience and understanding.

Tags: connection issues, down time, email, hardware, mail, mail relay, smtp
Categories: Maintenance, NC023
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Emails to Microsoft domains delayed

12 March 2021 04:16:41 +0000

Since about 05:00 UTC on 11 March we have noticed that emails to Microsoft’s free email domains — hotmail.com, outlook.com, msn.com, live.com and various other domains in various other TLDs — have been and are being significantly delayed, sometimes by twelve hours or more. This is not a problem with our mail servers; it is Microsoft that are deferring and refusing deliveries. If you look at their “service health” page, they claim that “Everything is up and running”, but this is not accurate — or true.

We are monitoring the situation, but there is little to nothing that we can do. We ask you to have patience when communicating with people who use this free email service, and if Microsoft cared to communicate with the public, we’re sure they’d ask that too.

Tags: email, email delivery, mail, mail relay, mail server, microsoft
Categories: Email, NC023, NC036
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NC036: Emails to Hotmail/Outlook being redirected

22 May 2020 07:03:49 +0000

Some clients may have had emails they sent to Hotmail, Outlook and other Microsoft email service domains bounced in the last 24 hours. This is because the primary mail server’s IP address has been blacklisted by Microsoft, despite our being enrolled in their “Junk Mail Reporting Program”. Our being enrolled is supposed to result in our being informed of spam complaints (which are overwhelmingly false) before our IP address is blacklisted, but their system seems to have been broken for the last few years.

Until we can get in touch with Microsoft support to have our IP address removed, or until our listing expires, we are automatically directing all email to their domains through our relay server, which is not blacklisted.

If you had an email bounced, please resend it. Thank-you, and sorry for the hassle. If you have any questions please contact NinerNet support.

Tags: bounce messages, email, email delivery, error messages, mail relay, mail server, microsoft
Categories: Email, NC036
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Mail server latency issue resolved

30 September 2019 23:25:22 +0000

This issue on server NC036 appears to have been resolved, although we are awaiting official confirmation from the data centre. Should there be no change of status this issue will be closed with no further update here.

As always though, if you have any issues or concerns please contact support. Thank-you for your patience.

Tags: email, email delivery, mail, mail server, webmail
Categories: Email, Incidents, NC036
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Email server (NC036) latency issue

30 September 2019 22:28:56 +0000

We are aware that connections to the primary mail server (NC036) are slow to the point they are timing out. We are told by the data centre where this server is located that this is an infrastructure issue of which they are aware and on which they are actively working.

We apologise for this temporary inconvenience. We will post further updates here as necessary or when the issue has been resolved. In the meantime, if you have any questions or concerns, please contact support. Thank-you.

Tags: email, email delivery, mail, mail server, webmail
Categories: Email, Incidents, NC036
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?