Server and System Status

The migration later today of all mail from server NC027 to NC036 should take at least six hours, possibly more. For this reason we will try to start it a bit later than previously stated.

Server NC027 is being replaced by new mail server NC036. We will be migrating all email accounts to the new server during our regular weekly maintenance window next weekend, starting at 21:00 UTC on Saturday 12 May 2018.

We will be conducting tests over the next week to determine how long this should take, and will post an update here by the middle of next week with an estimate for how long your mail will be unavailable. Because this is a migration between servers running the same software, it’s much more straightforward that most migrations and should take less time than usual. Additionally, the configuration settings for your email will not change, making the process much smoother.

As mentioned last week, this is part of a two-phase plan — this is phase two — to significantly reduce downtime during migrations. Future migrations should be done in almost minutes rather than hours.

If you have any questions or concerns, please feel free to contact support. Thank-you for your patience.

The migration of the primary mail server (NC027) to new hardware has been completed. The server was offline between 20:13 and 22:15 UTC.

The migration of NC027 is complete, but the server is currently inaccessible to the Internet. We’re looking into it.

The migration of the mail server  (NC027) to new hardware is in progress. Estimated completion of this maintenance is approximately 21:20 UTC. We will post further updates here as necessary, or when the maintenance is complete.

The mail server migration will be starting within the next few minutes.

Server NC027 (the primary mail server) will be migrated to new hardware during our regular weekly maintenance window next weekend. This maintenance will start at 20:00 UTC on Saturday 9 December 2017, and should conclude within one to two hours. During this time the mail server will be offline. This means that all incoming mail to domains hosted on this server will be queued on the sending servers, and delivered to this server when it comes back online. It also means that you will not be able to send email during this period.

We will post an update here shortly before, at the start of and following the maintenance.

If you have any questions or concerns, please contact support to let us know. Thank-you.