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System Status

Server and System Status

Email migration: Update 4

6 October 2013 19:41:37 +0000

We again started experiencing Internet connection issues with our ISP at our office shortly after the scheduled start time of the migration, so we are packing up and moving to a new location. This means that we are again late getting this migration started.

We apologise again for the delays and any inconvenience.

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Categories: Email, Maintenance, NC018, NC027
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Email migration: Update 3

5 October 2013 23:33:20 +0000

Due to connection issues at our office with our ISP (not at the data centres where the servers are located), we are delaying this migration 24 hours. Although this ISP is generally very reliable, we will be prepared to relocate to use a different ISP tomorrow should the problem with our usual ISP continue.

We apologise for the inconvenience, and will try again at 19:00 UTC on Sunday.

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Categories: Email, Maintenance, NC018, NC027
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Email migration: Update 2

5 October 2013 21:08:20 +0000

NC027 is back online. It was down for 19 minutes between 20:35 and 20:54 UTC.

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Categories: Email, Maintenance, NC027
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Email migration: Update 1

5 October 2013 20:31:56 +0000

Server NC027 will be down for approximately 20 of the next 30 minutes while we assign additional memory to it to accommodate the email accounts that are being migrated to it.

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Categories: Email, Maintenance, NC027
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Email migration this weekend

4 October 2013 08:23:20 +0000

Following the successful migration of some email accounts earlier this week, we will be migrating the email for a number of other domains to the new mail server (NC027) this weekend. If your domain will be included in this migration, you will receive an email with details.

This migration will take place at 19:00 on 5 October 2013 UTC. Please check the World Time Server for a conversion to your time zone.

The best news about this is that we will do this migration without shutting down SMTP on the old server (NC018). Therefore there will be no disruption to the accounts remaining on server NC018, or those that have already been migrated.

However, for those domains that will be migrated, there will be changes required to the configurations of your email programs. These details will be provided in the emails we will send to you before the migration starts.

It your domain is included in the migration, you will be moving to a much newer, faster and more secure server.

Updates will be posted here leading up to, during and following the maintenance. Please inform colleagues, employees and anybody else using email on your domain.

If you have any questions, please contact support and we’ll be happy to assist.

Thank-you.

Tags:
Categories: Email, Maintenance, NC018, NC027
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Email maintenance: Update 6

2 October 2013 09:39:44 +0000

SMTP on server NC018 is definitely working again. The problem was fixed at 07:55 UTC. You can once again send email, and most (if not all) incoming email queued on sending servers should have been delivered to your account by now. All email on our own back-up mail server was delivered by 08:13.

Again, we apologise for the length of this maintenance and the inconvenience to you.

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Categories: Email, Maintenance, NC018, NC027
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Email maintenance: Update 5

2 October 2013 06:28:29 +0000

The maintenance is complete. SMTP on server NC018 is back online. You can send email once again, and email queued on sending servers should arrive in your account soon.

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Categories: Email, Maintenance, NC018, NC027
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Email maintenance: Update 4

2 October 2013 02:49:00 +0000

After numerous false starts, an email migration for some clients from server NC018 to NC027 got under way at 01:46 UTC on 2 October. Please see “Email maintenance this weekend” for full details.

The main reminder is that clients with email on server NC018 (which is most clients) will not be able to send email until this migration is complete. You will be able to log into your email account, but email sent to you during the migration will not arrive in your account until after the migration is complete.

For any questions during the migration, please email support-september-2013@ninernet.com. Contrary to our earlier post, please do not use the contact form on our website, as we will not see emails sent through that until after the migration completes.

Thank-you for your patience as we work — sometimes day and night — to improve the service that we provide to you.

Tags: , , , ,
Categories: Email, Maintenance, NC018, NC027
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Email maintenance: Update 3

30 September 2013 23:23:33 +0000

We will complete the email maintenance on Tuesday 1 October 2013 at 01:00 UTC. That’s 18:00 PDT on Monday, 03:00 CAT on Tuesday. (Please see the World Time Server to convert for your time zone.)

We anticipate that the SMTP server will be down for less than an hour at that time.

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Categories: Email, Maintenance, NC018, NC027
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Email maintenance: Update 2

30 September 2013 15:34:00 +0000

This maintenance continued through the weekend, but was not completed due to significant obstacles. At no time was the main mail server shut down.

We will attempt to finish addressing the obstacles today and aim to finish the maintenance early on Tuesday morning UTC. During that time the main mail server will need to be shut down, but we anticipate that this shut-down should not last as long as we had initially anticipated.

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Categories: Email, Maintenance, NC018, NC027
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Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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