Server and System Status

This maintenance continued through the weekend, but was not completed due to significant obstacles. At no time was the main mail server shut down.

We will attempt to finish addressing the obstacles today and aim to finish the maintenance early on Tuesday morning UTC. During that time the main mail server will need to be shut down, but we anticipate that this shut-down should not last as long as we had initially anticipated.

This maintenance has started. However, we will not shut down the mail on the primary server until it is necessary to do so. We’ll post an update here when we do.

On Sunday, 29 September at 01:00 UTC, we will be performing some extensive maintenance of our email systems. This will necessitate shutting down the primary mail server for a period of time, probably for around two to three hours. Within 24 hours of the start of the maintenance, we will conduct a test that should give us a better idea of the amount of time needed.

During the shut-down the following services will be affected:

• No new email will arrive in your email account, and
• You will not be able to send email.

The following services will not be affected:

• Websites will remain online,
• You will still be able to log into your email account, and
• If you host your email on a self-hosted server (i.e., you only have a web hosting associated with your account), your email will function as normal, as it’s not involved in this maintenance.

During the maintenance, any email sent to addresses on your domain will be queued on the senders’ mail servers. Once the maintenance is over, this email will be delivered to your account. No email will be lost.

This maintenance is necessary to improve your email service, and we thank you for your patience. Updates will be posted here leading up to, during and following the maintenance. Please inform colleagues, employees and anybody else using email on your domain.

If you have any questions, please contact support and we’ll be happy to assist. During the maintenance, email on the niner.net domain will also be affected, so we ask that if you need to contact us during that time, please either use the contact form on our website, or send email to:

support-september-2013@ninernet.com

To convert the time of this maintenance to your time zone, please use the World Time Server.

Thank-you.