NinerNet Communications™
System Status

Server and System Status

NC018: Web server down

19 June 2014 06:57:04 +0000

We have taken down the web server while we investigate an overload condition. We will have it back up as soon as possible, and will post further updates here.

Email and other services on server NC018 are not affected.

NC018: Issue resolved

5 May 2014 08:15:06 +0000

Web server performance on server NC018 has returned to normal. Thank-you for your patience.

NC018: Web server slow

5 May 2014 07:45:40 +0000

Some websites on server NC018 are loading quite slowly. This does not seem to be affecting other services such as email.

We are looking into the cause and will report back here.

NC018: Investigation findings

8 March 2014 00:57:23 +0000

The web server on server NC018 sustained a denial-of-service attack between approximately 14:00 and 18:00 UTC on 7 March. This is why websites on this server were unavailable during this period. No other services (email or nameservers) were affected.

We have implemented improved monitoring of this activity on this server. Additionally, we are in discussions with the data centre to move this server to an improved network infrastructure, a move we hope to implement before the end of March.

We apologise for this disruption.

NC018: Web server outage

7 March 2014 18:22:18 +0000

We have had reports that the web server on server NC018 was down in the late afternoon UTC. We restarted the web server at 18:07 UTC and it is up right now.

We’re looking into this and will report back here shortly.

Web server on NC018

13 December 2013 20:21:00 +0000

The web server on server NC018 was not responding this evening (UTC). The problem was addressed and the server restarted at 19:36 UTC. Other services on the server (including email, FTP and DNS) were not affected.

We apologise for any inconvenience caused during this time.

Update on server NC018

19 March 2013 12:58:28 +0000

As we informed you on 6 March, we had intended to increase the memory (RAM) on server NC018 on 9 March. (Server NC018 hosts the majority of websites, and all email except specialised email services.) This maintenance would have solved performance issues that were happening with more regularity. However, the maintenance failed due to hardware compatibility issues.

When the maintenance failed, we immediately began preparing to acquire new hardware to replace this server. During the week of 11-15 March we obtained a number of proposals and advice on a plan we had begun developing some months ago.

However, on 18 March the mail server was overwhelmed. The most obvious result of this was that email delivery was delayed during peak periods by as many as several hours. While it was not clear exactly why the mail server was overwhelmed, there was an obvious way to deal with the problem. We implemented this, and the mail queue was cleared in a short amount of time. We believed that this approach should have worked to prevent the mail server from being overwhelmed if the mail server again experienced heavy volume, but it did not when the same thing happened on 19 March.

We are therefore urgently preparing to set up new hardware. I don’t have an exact time line for you at the moment, but it is our goal to have the hardware in place and online by the weekend, and we will endeavour to transfer everything as quickly as we can over the weekend.

We will update you on major events by email, but please check our status page once or twice a day at status.niner.net or status.ninernet.net for progress reports.

We apologise for the inconvenience that this transition is causing, and ask for your patience as we go through this upgrade.

Web server on NC018 back online

19 March 2013 12:25:06 +0000

We have cleared the mail queue on server NC018, and the web server has been brought back online.

Web server on NC018 currently shut down

19 March 2013 11:54:00 +0000

We have shut down the web server on server NC018 temporarily in order to facilitate the processing of email on the same physical machine. We will restore web hosting as soon as the emails have been processed.

We apologise for the inconvenience.

NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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