NinerNet Communications™
System Status

Server and System Status

Attack on server NC018

27 August 2010 01:21:17 +0000

Server NC018 experienced a sustained denial-of-service attack on 26 August for a while during the early to mid-evening UTC. The server is currently online and fully functional, and we’re investigating the details to determine what happened and how we can prevent such attacks in the future.

We’ll post more details here as they become available. If you have any questions, please contact NinerNet support.

Issues with some .com.zm domains explained

16 August 2010 10:18:52 +0000

It turns out that this is not a technical problem, but a billing issue. When the reports started to roll in we naturally suspected a technical problem, but then we realised that not all .com.zm domains were down. We contacted Coppernet about the domains that are down, and were informed that some of these clients have apparently not paid for their domain registrations since as far back as 2004! As a result, their sleepy accounts receivable department woke up for the first time in the better part of a decade, and cancelled these domains today.

Of course, this is clearly a Coppernet billing issue, not delinquency on the part of the clients, and this much was admitted by the customer service manager at Coppernet. However, until the millions of kwachas owing on these domains have been paid to Coppernet by the domain owners, these domains will remain offline.

This is a very interesting turn of events, because we have very recently started to offer an alternative Zambian top-level domain (TLD) for those clients who would like to use a domain that identifies them as Zambian, but who are sick and tired of the problems from both Zamnet and Coppernet with .co.zm, .com.zm and other dot-zm domains. The alternative TLD is .zam.co — i.e., you can register yourname.zam.co. Because we haven’t officially launched it yet we don’t have a website developed yet. However, you may check on the availability of and order .zam.co domains by contacting support, and it will be up and running immediately.

Pricing for .zam.co domains is a lot more palatable at only US$12 per annum too.

Problems with .com.zm domains

16 August 2010 08:26:17 +0000

We are receiving reports that multiple .com.zm domains are down today. This problem is traceable to Coppernet, who are ultimately responsible for .com.zm domains. All of our systems are operating normally.

We’re looking into this and will post updates here as we learn what is going on.

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Systems at a Glance:


SystemStatusPing
NC020OperationalPing
NC023OperationalPing
NC024InternalPing
NC027OperationalPing
NC028InternalPing
NC031OperationalPing
NC033OperationalPing

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This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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