NinerNet Communications™
System Status

Server and System Status

NC020 outage report

25 August 2014 00:05:53 +0000

The problem with server NC020 actually started before the outage on Friday, about midday UTC. A client’s website was compromised, and the cracker downloaded scripts to cause the sending of spam. This took place over the course of a day or so, and eventually the spammer consumed all of the resources of the server. Although the server was still up, it was unresponsive.

Most websites are authorised to use the mail server on a hosting server, so we can’t block that ability completely. However, we will make a concerted effort to improve the monitoring of abuse (intended by the client or not) of this function.

In this case, we cleaned up all of the generated spam, removed the offending scripts, and will work with the client on the issues with their website security.

For the record, there are two levels of compromises: at the root level or the user level. At the root level is very bad, and requires a brand new server to be provisioned. This was a user-level compromise which, while bad, is easier to fix and recover from.

We again apologise for the downtime. We will be contacting and crediting affected accounts. We are always working to prevent security issues like this, but it’s an ongoing task. Thank-you for your patience and continued business. If you have any questions, please feel free to contact support.

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Systems at a Glance:

Server NC020, Chicago, United States of America, OPERATIONAL.NC020OperationalUp?
Server NC023, London, United Kingdom, OPERATIONAL.NC023OperationalUp?
Server NC028, Vancouver, Canada, INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America, OPERATIONAL.NC031OperationalUp?
Server NC033, Toronto, Canada, OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia, INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia, OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands, OPERATIONAL.NC036OperationalUp?
Server NC037, Seattle, United States of America, INTERNAL.NC037InternalUp?
Server NC038, Seattle, United States of America, INTERNAL.NC038InternalUp?
Server NC040, Toronto, Canada, INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America, OPERATIONAL.NC041OperationalUp?


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General Information:

This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.



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