NinerNet Communications™
System Status

Server and System Status

NC023: Server migration complete

19 November 2017 01:32:47 +0000

The migration of the relay server to new hardware has been completed. The server was offline between 20:20 and 20:39 UTC. Additionally, it now has more disk space and is accessible over IPv6 as well.

NC023: Sever migration starting now

18 November 2017 20:21:05 +0000

The relay server migration will be starting within the next few minutes.

NC023: Migration of relay server to new hardware

17 November 2017 07:22:19 +0000

Server NC023 (the relay server) will be migrated to new hardware during our regular weekly maintenance window this weekend. This maintenance will start at 20:00 UTC on Saturday 18 November 2017, and should conclude within an hour. During this time the relay server will be offline.

This maintenance only affects clients using the relay mail server; it does not affect operation of the regular email server that processes the vast majority of the mail carried by NinerNet.

We will post an update here shortly before, at the start of and following the maintenance.

If you have any questions or concerns, please contact support to let us know. Thank-you.

NC018: Move of nameserver complete

11 September 2017 16:26:25 +0000

The move of NinerNet‘s primary nameserver to a new machine (NC033) has been completed, and our testing over the weekend shows that the new DNS information has propagated to the rest of the Internet.

The new nameserver has its own control panel, but we have not set up all client accounts on it yet. When that task is complete we will be sending you an email with your log-in information, and instructions for using the new control panel. If you have a need to manage your domain’s DNS and have not received that email yet, please contact support and we will assist you.

Thank-you for your patience during our recent migrations.

NC018: Server back online

9 September 2017 14:39:20 +0000

No sooner had I clicked “publish” on that last post than the server was put back online. Again, we apologise for the service interruption.

NC018: Server taken offline prematurely

9 September 2017 14:30:56 +0000

Somebody at our data centre jumped the gun, and has taken server NC018 offline two days earlier than it should have been taken offline. This is (or will shortly be) causing a problem for all services on most domains, including our own.

We are waiting for the data centre to reactivate the server, and will update this ticket as it’s possible to do so.

We very sincerely and humbly apologise for this situation.

NC031: Maintenance complete

7 September 2017 03:00:58 +0000

Work to increase the RAM on server NC031 has completed successfully.

If you have any questions or concerns, please let us know. Thank-you for your patience.

NC031: Maintenance update 1

7 September 2017 02:34:00 +0000

Work on the server upgrade started at 02:30.

NC031: Emergency server maintenance

7 September 2017 00:18:40 +0000

We will be performing emergency maintenance on server NC031 within the next couple of hours — starting at 02:30 UTC, 7 September 2017 — to increase the RAM (memory) in the server so that it can handle increasing load. During this time the server will be offline, and most client websites will be unavailable.

Email will be unaffected.

Normally we would try to schedule this kind of maintenance during our regular maintenance window on the weekend, but circumstances dictate that we do this maintenance immediately. We apologise for the inconvenience to you. We expect this maintenance to take less than two hours. Please use WorldTimeServer to convert the time of the maintenance to your time zone.

Please note that our own website (www.niner.net) will also be down during this time. Please check for updates here at status.niner.net.

Please contact us if you have any questions. Thank-you.

NC027: Upgrade complete

24 July 2016 02:33:21 +0000

The upgrade of server NC027 was completed at 02:22 UTC, and the server is up and running. Thanks for your patience.

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Systems at a Glance:


SystemStatusPing
NC020OperationalPing
NC023OperationalPing
NC024InternalPing
NC027OperationalPing
NC028InternalPing
NC031OperationalPing
NC033OperationalPing

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General Information:

This blog provides information about the status of NinerNet Communications systems. Dates and times of posts to this blog are in the UTC time zone, and dates and times given for events are also in the UTC time zone, although conversions may be offered for some time zones common to our clients. Please use the World Time Server to ensure accurate conversion of dates and times to your own time zone.

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