NinerNet Communications™
System Status

Server and System Status

All servers: Company SSL/TLS certificates on all servers renewed and updated

16 January 2025 03:20:54 +0000

The *.niner.net wildcard SSL/TLS certificate has been renewed and updated across our entire infrastructure. This should be seamless for all our clients. However, should you run into a situation in the next 24 hours where you’re told that the certificate has expired, please log out and reload whatever it is you’re trying to do. You may need to reboot, but this would be very unusual. Simply forcing a reload should clear things up. Via FTPS you may need to re-trust our certificate depending on your FTP client.

However, we are aware of unusual behaviour in some email programs, but this does not include Outlook and Thunderbird. We are working to determine the cause of these known problems, and will update this post when we know more.

This doesn’t affect certificates on your own domain on your website, just NinerNet services such as control panels and connecting to the mail and FTP servers.

If you have any questions or concerns, please do contact NinerNet support with any error messages you may be seeing. Thank-you.


Update, 2025-01-16: We’re getting more and more reports of problems. Please reboot your computers/machines/devices. If you are reporting a problem, please advise us of the program you are using. And please also keep in mind that you can use the webmail.

Update 2, 2025-01-16: This problem has finally been resolved. We apologise for the inconvenience. We did test it with Outlook, but apparently some versions of Outlook, other than the one we tested with, had problems. This is an operation that usually take 10-15 minutes once a year and is completed without anyone noticing!

Twitter account

28 December 2024 20:06:02 +0000

We have all but officially abandoned our Twitter account. We just need to take the link off of this status website and close our account. In fact, we tried to close our account, but we couldn’t log into it even though we were allegedly sent a “confirmation code” to our extant email address. Twitter/X is completely broken.

If you visit our account or any of our few posts you will find that Twitter/X have “fixed” it/them by redirecting you to their home page so, really, we have not abandoned Twitter/X, they and Elon Musk have abandoned us and many other former Twitter users. Twitter has gone from a great communication tool, that we nevertheless didn’t use to its full capability, to a complete waste of time, and we won’t waste any more time with it.

Considering we never used Twitter to its full extent, it’s not likely we’ll replace it. You can subscribe to this blog’s RSS feed and be informed of posts here — which, other than this one, are all important status updates — just as quickly, so why bother?

Upcoming nameserver infrastructure changes

28 December 2024 03:53:34 +0000

We are alerting our clients to some upcoming work on our nameserver infrastructure.

With immediate effect, right after this blog post, we will be changing the nameservers for our infrastructure domain, ninernet.net. This will, seamlessly, transfer the management of this domain, which underpins all of NinerNet‘s servers; each server has a DNS (domain name system) name based on the ninernet.net domain — e.g., the primary mail server is nc036.ninernet.net and the primary web server is nc041.ninernet.net. As stated, this transition should be seamless and will not be noticed by any of our clients. The new nameservers for this domain (ninernet.net) are already set up, and the only thing that is changing is where other servers on the Internet will look for authoritative information for the ninernet.net domain.

The second part of this plan is to set up new nameservers for all of our clients with a new and improved control panel. However, this phase will not take place until January. At that time we will advise clients what you need to know.

Please note that the ninernet.net domain is not the niner.net domain; the niner.net domain is, of course, our primary domain for all web and email purposes; on the other hand, the ninernet.net domain, which we registered in 2005, is purely an infrastructure domain. About the only time you will see it is when we refer to it like this and when you look at the extended headers of your email messages.

Thank-you in advance for your attention to this matter, although no action is needed on your part.


Update, 2024-12-28: Domains that use the ANAME record type may experience issues on their websites. We’ll be addressing these individually as they arise.

NC036: Mail server is back to normal

20 December 2024 13:51:23 +0000

Server NC036 (the primary mail server) is back to normal. All mail in the mail queue has been cleared and delivered to all local accounts and remote/foreign domains.

We do not currently have an explanation for this occurrence, but we are looking into it. Our apologies for the interruption.

If you have any specific questions or issues with this now-resolved event, please contact NinerNet support. Thank-you, and we apologise for this incident.

NC036: Mail server update

20 December 2024 13:28:50 +0000

Server NC036 is recovering. Delayed email is being delivered and the mail queue is decreasing.

NC036: Server is temporarily struggling

20 December 2024 13:07:52 +0000

Server NC036 (the primary mail server) is temporarily struggling under an unusually large mail load. We are working to determine the cause of this and bring everything back to normal.

In the meantime you may experience delays in sending or receiving messages.

We will update as and when there is new information.

NC041: Maintenance concluded

24 November 2024 22:10:24 +0000

Our weekend maintenance is over and complete, save for the one WordPress website that won’t update. This particular website is an ongoing problem, but when the update is run from within WordPress the update works. So we’ll be asking that client to do that themselves.

The server was rebooted four times, with a total downtime of a little under six minutes over the course of about four hours … actually, quite a bit less, as I was reading an article with respect to replacing the operating system on all of our servers. Time flies when you’re reading!

Everything is running just fine on server NC041 now. If you have any questions or concerns, please contact NinerNet support. Thank-you for your patience and understanding.

NC041: Server maintenance in progress today

24 November 2024 17:48:58 +0000

During our weekend maintenance window we are working on dealing with some WordPress upgrades on server NC041 that are not going as planned. The server may be rebooted a number of times. During this maintenance our third-party monitoring will be paused, as it usually is during scheduled maintenance.

Once we are done we will post an update here. We don’t expect to cause much in the way of interruptions, but we are letting you know in advance in case you notice. Thanks for your patience.

NC041: Server reboot complete

19 November 2024 12:44:20 +0000

NC041 has been rebooted and is again online and serving websites. Our apologies for the brief interruption. It was down for about a minute.

NC041: Emergency reboot

19 November 2024 12:36:23 +0000

In a few minutes we will be rebooting NC041, the primary web server. It should only be down for about a minute, and we’ll post here again as soon as it is up.

NinerNet home page

Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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