Now that I have had a little time to breathe and respond to the many emails we’ve received, let me take a moment to review things and make a few statements.
First of all, the only service that has suffered and is suffering is the email. Of course, that’s the primary and biggest service that we provide. The DNS and web hosting is completely unaffected, so your websites and the DNS on which they rely are safe. That’s little solace, I get it, but it’s one less thing to worry about for now during this time of turmoil. You don’t need to rush to take care of those yet.
We will provide all the assistance you need for the services we provide and support, but if you are transferring to XYZ Stack ‘Em Deep And Sell ‘Em Cheap Hosting Company (or Fastmail), you need to follow the instruction they give you. You have all the passwords for your email accounts, and if you don’t have one for some reason, you can log into the mail server control panel and reset any you don’t have.
On the note in the second paragraph, as their name suggests, Fastmail does not host websites. They will host small, static websites, but not full dynamic ones using PHP (such as WordPress). We have no recommendation for a new web hosting company.
We also need to note that you don’t have to host everything in the same place with the same company. That’s not always obvious to all people.
We caution you not to transfer your domain registration right away. This can be a time-consuming process that will delay your ability to manage what’s important, your email. Better to change your DNS records at NinerNet first, and worry about transferring the domain registration later.
We will have more comments to make, but we wanted to make those for now.
