NinerNet Communications™
System Status

Server and System Status

Relay server offline

11 October 2011 16:03:13 +0000

The relay server is offline for a few minutes while we clean up some spam that has been submitted through it. We’ll post an update here when it’s back online.

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Categories: Email, Incidents, NC023
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Email delivery issues: Zamtel and iWayAfrica

1 July 2011 19:24:14 +0000

For the last couple of days we’ve been seeing email to zamtel.zm addresses queued on our mail servers. Not sure what’s happening on their end, but our systems are working fine and mail to other destinations is being delivered normally.

Also, the delivery issues with iwayafrica.com addresses that we’ve been seeing for several months now — in fact, the better part of a year — continue. Email sent to these addresses is usually not delivered for several days, if at all. Again, this issue is with the destination mail servers, and is not under our control.

Tags: ,
Categories: Email, NC018, NC023
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Relay server back online

5 January 2011 23:03:37 +0000

The spam has been removed from the relay server’s mail queue and it has been restarted. We’re working to resolve this issue with the client in question, and will do our best to ensure that this situation does not happen again.

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Categories: Email, Incidents, NC023
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Relay server once again being cleaned up

5 January 2011 22:22:29 +0000

Although the client mail server that had been relaying spam had apparently been cleaned up, it has been compromised again and has been blocked from accessing the relay server. The relay server has been stopped again while we clean up the mess. We’ll post an update here when it’s back up, and the offending server will remain blocked until we have an assurance from the client that it is no longer compromised.

We apologise for the inconvenience that this is causing.

Tags: , ,
Categories: Email, Incidents, NC023
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Spam investigation completed

5 January 2011 12:18:38 +0000

This spam outbreak has been fully investigated, and the client’s mail server that was affected is being tended to. At this point the relay server’s IP address is no longer in any blacklist that we are aware of. All mail from all other clients that is routed through the relay server is flowing normally.

If you have any questions or concerns about this incident, please contact NinerNet support. Thank-you.

Tags: , ,
Categories: Email, Incidents, NC023
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Spam issue on relay server cleaned up

5 January 2011 10:54:52 +0000

The issue with spam on the relay server has been cleaned up and mail delivery has resumed. However, we’re still investigating the issue and working with the affected client. There will be further updates.

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Categories: Email, Incidents, NC023
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Relay server in several blacklists

5 January 2011 09:12:38 +0000

It has come to our attention that the relay server’s IP address has appeared in several blacklists. We are investigating this issue. In the meantime, we may need to stop and start the mail server intermittently, but we will try and keep these disruptions to a minimum.

Further updates will be posted here.

Tags: , ,
Categories: Email, Incidents, NC023
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Old relay server deactivated

19 December 2010 00:13:47 +0000

The old relay server has now been deactivated. Please ensure that you are using the new relay server (relay.niner.net) with port 587. Please see Configure your Email Account to Use the Relay Server for configuration details, and contact us should you have any difficulties. Thanks.

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Categories: Email, Maintenance, NC020, NC023
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Relay server move complete

11 December 2010 19:59:35 +0000

The relay server has now effectively been moved from the United States (server NC020) to the United Kingdom (server NC023). The new relay server is processing email normally. The old relay server will continue processing email still in its queue until it is clear, and will then be disabled.

Please remember that the new relay server only accepts mail submitted on port 587, sometimes called the “submission port”. Attempts to submit outgoing email to the relay server on the default SMTP port (25) will be rejected. This is an anti-spam and anti-virus measure which will ensure that your network doesn’t inadvertently send spam or viruses through the relay server (thereby needlessly consuming your bandwidth), and will ensure that the IP address of the mail server doesn’t end up in blacklists, thereby delaying the delivery of legitimate email.

Configuration instructions for your email program are available at Configure your Email Account to Use the Relay Server. Please remember that these instructions only apply if you are already authorised to use the relay server. Otherwise normal email configuration instructions apply.

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Categories: Email, Maintenance, NC020, NC023
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Relay server move and change of IP address

8 December 2010 13:28:29 +0000

The relay server will move from the United States to the United Kingdom on 11 December at 19:00 UTC. This will move it closer to most of the clients who use it, making it faster to access.

There are three important points to note:

  • Due to new anti-spam and -virus measures on the new relay server, email must be submitted to port 587. Submissions to port 25 (the default SMTP port) will be blocked. Please see Configure your Email Account to Use the Relay Server for instructions on reconfiguring your email account on and after Saturday.
  • The address of the relay server (relay.niner.net) will remain the same.
  • Some people using firewalls may need to allow the new IP address, which is 178.79.145.43. We suggest that you allow both the old and new IP addresses effective immediately until about 21 December to ensure a smooth transition back to the old IP address in the event of any problems with the new server.

If you have any questions, please contact NinerNet support. Thank-you.

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Categories: Email, Maintenance, NC020, NC023
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Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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