Server and System Status

SMTP on server NC018 restarted

26 July 2012 18:58:12 +0000

SMTP (the outgoing mail server) on NC018 was restarted at 18:20 UTC after the spam problem was cleaned up. We apologise again for the inconvenience.

Tags: connection issues, email delivery, smtp, spam
Categories: Email, Incidents, NC018
Comments Off

SMTP on server NC018 down

26 July 2012 16:55:14 +0000

We have temporarily stopped SMTP on server NC018 while we clean up a spam issue. This means that most of our clients will not be able to send email through their own server.

We’re actively working on this issue and will restart SMTP as soon as possible, and post an update here.

We apologise for the inconvenience.

Tags: connection issues, email delivery, smtp, spam
Categories: Email, Incidents, NC018
Comments Off

Domain block removed

11 June 2012 10:59:58 +0000

The following four domains that were blocked a couple of weeks ago have been unblocked after liaising with the company involved:

cfcsprl.com
congofret.com
impala-wl.com
trafigura.com

Thanks for your patience while we worked to resolve this issue.

Tags: email delivery
Categories: Email, NC018
Comments Off

Domains blocked

21 May 2012 15:02:34 +0000

We have taken the unusual step of blocking mail to and from certain domains on our primary mail server that are not (to our knowledge) sources of spam. These domains are:

cfcsprl.com
congofret.com
impala-wl.com
trafigura.com

Please see the full details on the company blog.

Tags: email delivery
Categories: Email, NC018
Comments Off

Relay server back online

14 October 2011 14:48:58 +0000

The relay server is once again back online. We apologise for the inconvenience, and are working with the affected client to ensure that this problem is addressed.

Tags: email delivery, mail relay, spam
Categories: Email, Incidents, NC023
Comments Off

Relay server offline

14 October 2011 14:27:28 +0000

The relay server is again offline while we clean up spam. It will be back online again within about half an hour.

Tags: email delivery, mail relay, spam
Categories: Email, Incidents, NC023
Comments Off

Relay server back online

11 October 2011 16:55:57 +0000

The relay server is back online, and the source of the spam has been blocked until that client has re-secured their mail server. Thanks for your patience.

Tags: email delivery, mail relay, spam
Categories: Email, Incidents, NC023
Comments Off

Relay server offline

11 October 2011 16:03:13 +0000

The relay server is offline for a few minutes while we clean up some spam that has been submitted through it. We’ll post an update here when it’s back online.

Tags: email delivery, mail relay, spam
Categories: Email, Incidents, NC023
Comments Off

Email delivery issues: Zamtel and iWayAfrica

1 July 2011 19:24:14 +0000

For the last couple of days we’ve been seeing email to zamtel.zm addresses queued on our mail servers. Not sure what’s happening on their end, but our systems are working fine and mail to other destinations is being delivered normally.

Also, the delivery issues with iwayafrica.com addresses that we’ve been seeing for several months now — in fact, the better part of a year — continue. Email sent to these addresses is usually not delivered for several days, if at all. Again, this issue is with the destination mail servers, and is not under our control.

Tags: email delivery, mail relay
Categories: Email, NC018, NC023
Comments Off

Relay server back online

5 January 2011 23:03:37 +0000

The spam has been removed from the relay server’s mail queue and it has been restarted. We’re working to resolve this issue with the client in question, and will do our best to ensure that this situation does not happen again.

Tags: email delivery, mail relay, spam
Categories: Email, Incidents, NC023
Comments Off

System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?