Server and System Status

We have tracked down the problem with the new SSL certificate on server NC018 and fixed it. We have also tested on Windows, Mac, Linux and iOS (iPhone) computers using Firefox, Safari, Internet Explorer, Chrome and Konqueror, and all work as expected. We have also used a testing tool made available by the issuer of the SSL certificate, and the SSL certificate installation passed all tests.

If you have experienced problems loading SSL pages on a niner.net sub-domain — e.g., the control panel (cp.niner.net), the webmail (webmail.niner.net), etc. — please close and restart your web browser to clear this issue on your computer. If you continue to experience the problem, please try rebooting your computer. If you still experience the issue, please contact NinerNet support, and tell us what operating system you are using (e.g., Windows XP/Vista/7, Mac, Linux, etc.), what browser you are using (e.g., Firefox, Safari, Internet Explorer, Chrome, etc.) and the version number of your browser. Please also include the exact text of any error messages you are seeing.

We apologise for the inconvenience this may have caused you.

Early yesterday we installed a new wildcard SSL certificate on server NC018. In the testing we did everything worked fine. However, we’ve had reports today that Mac users are getting an SSL warning from both Firefox and Safari, and some Firefox users on Windows are also getting the same warning.

This affects sub-domains of the niner.net domain — e.g., the control panel (cp.niner.net), the webmail (webmail.niner.net) and a few other sub-domains.

We are looking into this and will post an update here when the problem is fixed. In the meantime, it is safe to ignore the dire warning by following the instructions you will see in your browser.