Server and System Status

The IP address of server NC020 has been removed from the Spamhaus Policy Block List. All email issues are resolved, and server configurations will return to normal.

If you have any questions concerning this incident, please contact support. We appreciate your patience.

While the IP address of server NC020 is still in the Spamhaus PBL, we have made a number of configuration changes to all of our mail servers which address three of the four issues mentioned in our original post on this matter:

• All email sent through server NC020 (known as “the relay server” to those of our clients who use it as such) is now routed to server NC018 before finally being delivered to destination mail servers. This means that email will no longer be delayed or rejected by destination mail servers.
• All email is (and has been since the first post on this matter) flowing from server NC020 to NC018.
• We are once again using the PBL to block spam on server NC018, so spam defences are back at 100%. We have simply exempted server NC020 from this block.
• Mail to domains using NC020 as a secondary mail server is still a concern. We’ll be monitoring this and reacting as necessary.

Server NC020 is also used for some custom mailing lists. Email sent to these lists will also be handled as detailed in the first bullet point above.

We still anticipate that the IP address of server NC020 will be removed from the PBL at some point, at which point the configurations of all mail servers will revert to what they were before this incident. Further details will be posted here as necessary.

Server NC020’s IP address is still in the Spamhaus PBL. We have been unable to make any progress on having it removed yet. This may be because it’s the weekend, or it may be that we’re just one of thousands of companies that have been affected by this action, and so we just have to be patient. In the meantime, we are trying to have our case looked at sooner rather than later.

We’re also going to take steps to have mail from server NC020 routed through NC018 as a temporary measure. We will post here again when this has been put into place.