Server and System Status

Mail queue on server NC018

18 March 2013 16:23:27 +0000

The mail queue on server NC018 — the mail server for all clients who host their email with us — is very large at the moment, and message delivery is being delayed. We’re working on this, and will post updates here.

Tags: email delivery
Categories: Email, Incidents, NC018
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Maintenance on server NC018 has failed

9 March 2013 17:24:36 +0000

The RAM upgrade on server NC018 has failed. We are assessing the situation and will post further updates here.

In the meantime, the server is back online and functioning normally.

Tags: down time, hardware, performance, reboot
Categories: Maintenance, NC018, Upgrades
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NC018 maintenance underway

9 March 2013 16:30:28 +0000

Server NC018 went down for the RAM upgrade at approximately 16:05 UTC. We will post an update here when it is complete.

Tags: down time, hardware, performance, reboot
Categories: Maintenance, NC018, Upgrades
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Server NC018 maintenance this weekend

6 March 2013 11:28:51 +0000

To address recent performance issues, we will be doubling the RAM on server NC018 during our regular weekly maintenance window this weekend. This will require that we shut down the server, open it up, install the new memory, and then turn the server back on again. During the few minutes this will take, the server will be inaccessible for all functions.

Here are the details:

Maintenance window: Saturday 9 March 2013, 16:00-17:30 UTC/GMT (90 minutes)

Please use the World Time Server website to convert this time into your own time zone.

Please note that although the maintenance window is 90 minutes long, the server will only be down for a few minutes sometime during the window, most likely right at the beginning.

Server NC018 is our primary server, and hosts your email and most websites. While the server will be down for a few minutes, no email will be lost, although it will be delayed a few minutes.

This status website will remain online during the maintenance, and will be accessible at status.ninernet.net if you are unable to reach it at status.niner.net.

If you have any questions or concerns about this maintenance, please contact NinerNet support. Thank-you.

Tags: down time, hardware, performance, reboot
Categories: Maintenance, NC018, Upgrades
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NC018 database issue resolved

2 March 2013 00:06:37 +0000

The overloading of the database that was causing intermittent problems with database-based websites on this server was resolved at approximately 20:16 UTC on 1 March by fine tuning the database configuration and allotting more memory to it. We apologise for any inconvenience, and are working on a longer-term solution.

If you have any questions or concerns, please contact support. Thanks very much for your patience.

Tags: performance
Categories: Incidents, NC018
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Server NC018 web server and database issues

1 March 2013 19:58:37 +0000

Server NC018 (the main hosting server) is experiencing database connectivity issues due to a heavy load, which means that database-based websites may be experiencing problems. We are working to address the issue at the moment, and will post updates here.

Tags: performance
Categories: Incidents, NC018
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Server NC018 was under heavy load this morning

28 February 2013 12:48:24 +0000

Monthly reports that run on the server on the 28th of the month combined with heavy traffic from search engine bots combined to cause a heavy load on the server between about 07:20 and 09:20 UTC this morning. Server load has since returned to normal. We apologise for any inconvenience.

Tags: connection issues, performance
Categories: Incidents, NC018
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Server NC018 back to normal

22 January 2013 22:02:06 +0000

The entire email backlog was processed by about 17:00 UTC, and the server is back to normal.

Again, we apologise for the inconvenience. Please contact support if you have any questions or concerns about this incident. Thank-you again for your patience.

Tags: dos attack, email delivery
Categories: Email, Incidents, NC018
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Server NC018 update

22 January 2013 13:46:15 +0000

The primary mail server is working its way through the mail queue, and the queue is being reduced at this time. This is an improvement over what was happening earlier.

We will keep posting updates until this situation is resolved. Thank-you for your patience, and we apologise for the inconvenience.

Tags: dos attack, email delivery
Categories: Email, Incidents, NC018
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Server NC018 update

22 January 2013 12:28:14 +0000

We are working with the data centre to block a distributed denial of service attack (DDoS) and clear the mail queue.

Tags: dos attack, email delivery
Categories: Email, Incidents, NC018
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?