NinerNet Communications™
System Status

Server and System Status

Mail queue on server NC018 backed up

22 January 2013 11:33:23 +0000

The mail queue on server NC018 (the primary mail server) is currently significantly backed up. We’re looking into the cause of the problem and will post updates here.

Tags:
Categories: Email, Incidents, NC018
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Server NC018 operating at full capacity

14 January 2013 11:13:45 +0000

We have stabilised the load on server NC018. We apologise for any inconvenience.

Tags:
Categories: Incidents, NC018
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Server NC018 under heavy load

14 January 2013 08:29:20 +0000

Server NC018 — the server on which most websites and email are hosted — is under a heavy load at the moment. We are working to throttle services to bring it down to a more acceptable load, and are making progress.

Tags:
Categories: Incidents, NC018
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SMTP on server NC018 restarted

27 July 2012 22:20:51 +0000

We’ve cleaned up the spam and restarted SMTP on server NC018 at 22:13 UTC. You can now send email again.

We continue to work against the spam, and are escalating the defences. We’ve seen a huge increase in spam the last couple of days from multiple sources, including from throwaway domains registered through a single, reputable registrar. Once we determine the IP addresses of that registrar’s mail servers, we’ll be blocking them until they stop hosting and doing business with spammers.

Once again we apologise for the inconvenience.

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Categories: Email, Incidents, NC018
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SMTP on NC018 shut down

27 July 2012 21:39:27 +0000

We are once again dealing with a spam problem on NC018 and have shut down the SMTP server. This means that you will not be able to send email for now. We are working on this issue as fast as we can.

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Categories: Email, Incidents, NC018
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SMTP on server NC018 restarted

26 July 2012 18:58:12 +0000

SMTP (the outgoing mail server) on NC018 was restarted at 18:20 UTC after the spam problem was cleaned up. We apologise again for the inconvenience.

 

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Categories: Email, Incidents, NC018
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SMTP on server NC018 down

26 July 2012 16:55:14 +0000

We have temporarily stopped SMTP on server NC018 while we clean up a spam issue. This means that most of our clients will not be able to send email through their own server.

We’re actively working on this issue and will restart SMTP as soon as possible, and post an update here.

We apologise for the inconvenience.

Tags: , , ,
Categories: Email, Incidents, NC018
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Domain block removed

11 June 2012 10:59:58 +0000

The following four domains that were blocked a couple of weeks ago have been unblocked after liaising with the company involved:

  • cfcsprl.com
  • congofret.com
  • impala-wl.com
  • trafigura.com

Thanks for your patience while we worked to resolve this issue.

Tags:
Categories: Email, NC018
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Domains blocked

21 May 2012 15:02:34 +0000

We have taken the unusual step of blocking mail to and from certain domains on our primary mail server that are not (to our knowledge) sources of spam. These domains are:

  • cfcsprl.com
  • congofret.com
  • impala-wl.com
  • trafigura.com

Please see the full details on the company blog.

Tags:
Categories: Email, NC018
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Server NC018 up

21 March 2012 05:18:15 +0000

Server NC018 is back up. We’re investigating the issue.

Tags: ,
Categories: Incidents, NC018
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Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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