Server and System Status

SMTP on server NC018 is definitely working again. The problem was fixed at 07:55 UTC. You can once again send email, and most (if not all) incoming email queued on sending servers should have been delivered to your account by now. All email on our own back-up mail server was delivered by 08:13.

Again, we apologise for the length of this maintenance and the inconvenience to you.

The maintenance is complete. SMTP on server NC018 is back online. You can send email once again, and email queued on sending servers should arrive in your account soon.

After numerous false starts, an email migration for some clients from server NC018 to NC027 got under way at 01:46 UTC on 2 October. Please see “Email maintenance this weekend” for full details.

The main reminder is that clients with email on server NC018 (which is most clients) will not be able to send email until this migration is complete. You will be able to log into your email account, but email sent to you during the migration will not arrive in your account until after the migration is complete.

For any questions during the migration, please email support-september-2013@ninernet.com. Contrary to our earlier post, please do not use the contact form on our website, as we will not see emails sent through that until after the migration completes.

Thank-you for your patience as we work — sometimes day and night — to improve the service that we provide to you.

We will complete the email maintenance on Tuesday 1 October 2013 at 01:00 UTC. That’s 18:00 PDT on Monday, 03:00 CAT on Tuesday. (Please see the World Time Server to convert for your time zone.)

We anticipate that the SMTP server will be down for less than an hour at that time.

This maintenance continued through the weekend, but was not completed due to significant obstacles. At no time was the main mail server shut down.

We will attempt to finish addressing the obstacles today and aim to finish the maintenance early on Tuesday morning UTC. During that time the main mail server will need to be shut down, but we anticipate that this shut-down should not last as long as we had initially anticipated.

This maintenance has started. However, we will not shut down the mail on the primary server until it is necessary to do so. We’ll post an update here when we do.

On Sunday, 29 September at 01:00 UTC, we will be performing some extensive maintenance of our email systems. This will necessitate shutting down the primary mail server for a period of time, probably for around two to three hours. Within 24 hours of the start of the maintenance, we will conduct a test that should give us a better idea of the amount of time needed.

During the shut-down the following services will be affected:

• No new email will arrive in your email account, and
• You will not be able to send email.

The following services will not be affected:

• Websites will remain online,
• You will still be able to log into your email account, and
• If you host your email on a self-hosted server (i.e., you only have a web hosting associated with your account), your email will function as normal, as it’s not involved in this maintenance.

During the maintenance, any email sent to addresses on your domain will be queued on the senders’ mail servers. Once the maintenance is over, this email will be delivered to your account. No email will be lost.

This maintenance is necessary to improve your email service, and we thank you for your patience. Updates will be posted here leading up to, during and following the maintenance. Please inform colleagues, employees and anybody else using email on your domain.

If you have any questions, please contact support and we’ll be happy to assist. During the maintenance, email on the niner.net domain will also be affected, so we ask that if you need to contact us during that time, please either use the contact form on our website, or send email to:

support-september-2013@ninernet.com

To convert the time of this maintenance to your time zone, please use the World Time Server.

Thank-you.