Server and System Status

NC036: Reboot complete

16 July 2019 20:47:38 +0000

The reboot of server NC036 is complete. It was offline for about sixty seconds.

Tags: down time, email delivery, mail server, smtp, webmail
Categories: Email, Maintenance, NC036
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NC036: Reboot

16 July 2019 20:35:26 +0000

We will be rebooting server NC036 (the primary mail server) in a few minutes to apply updates.

Tags: down time, email delivery, mail server, smtp, webmail
Categories: Email, Maintenance, NC036
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Our scheduled maintenance to increase the storage space available for email accounts on the mail server (NC036) is complete, after a delay completing the final step. The ability to send and receive email was not available between 19:23 and 20:19 UTC on 8 June. The expanded disk space has been tested and all is running normally.

If you have any issues or questions, please contact NinerNet support. Thank-you.

Tags: down time, email delivery, mail relay, smtp, webmail
Categories: Email, Maintenance, NC036
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NC036: Scheduled maintenance underway

8 June 2019 19:15:56 +0000

The scheduled maintenance to increase hard drive space on server NC036 is underway. We will post progress reports or notice that the maintenance is complete as necessary.

Tags: down time, email delivery, mail relay, smtp, webmail
Categories: Email, Maintenance, NC036
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NC036: Scheduled mail server maintenance

7 June 2019 16:00:22 +0000

During this weekend’s maintenance window we will be adding hard drive storage to server NC036 to continue to provide more storage space for a growing number of growing email accounts. This maintenance is scheduled to start at 19:00 UTC and we anticipate it will last less than one hour.

During the maintenance the ability to send and receive email will not be available, both via standalone email programs (e.g., Outlook, Thunderbird, etc.) and the webmail. Incoming email will be queued on the sending servers until our server is back online again, after which it will then be delivered to our server and your email account. This may result in a delay longer than the planned hour of the maintenance though.

Please monitor this status page to be notified of the start and end of the maintenance. If you have any questions or concerns, please contact NinerNet support.

Thank-you for your patience as we continue to work to improve our services to you.

Tags: down time, email delivery, mail server, smtp, webmail
Categories: Email, Maintenance, NC036
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NC031: Maintenance glitch with back-ups

28 April 2019 06:40:10 +0000

Our apologies, but a missed step in cleaning up after the maintenance on NC031 meant that today’s back-ups did not complete successfully. Everything is properly in place for them to run properly as scheduled tomorrow.

Sorry for the inconvenience.

Tags: web server
Categories: Maintenance, NC031
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NC031: Maintenance complete

27 April 2019 20:06:52 +0000

With almost everything going exactly according to plan, the maintenance on NC031 was completed and the server rebooted at 19:59 UTC. All websites are once again up and functioning.

Thank-you for your patience and understanding as we worked to improve our services for you. If you have any questions or concerns about today’s maintenance, or anything else, please let us know.

Tags: down time, reboot, web server
Categories: Maintenance, NC031, Upgrades
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NC031: Emergency maintenance underway

27 April 2019 19:23:19 +0000

The previously scheduled maintenance to add memory to our primary web server (NC031) started at 19:01 UTC, and should take less time than we have scheduled. We will post updates here at the top of every hour.

Tags: down time, reboot, web server
Categories: Maintenance, NC031, Upgrades
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NC031: Emergency server maintenance

26 April 2019 11:02:07 +0000

We will be upgrading server NC031 (the primary web server) with more memory to address memory shortage issues that have been affecting some websites recently. This maintenance is scheduled to start at 19:00 UTC on Saturday 27 April and is expected to take up to five hours, concluding before approximately 23:59 the same day. (Please use the World Time Server to convert this time to your time zone.) It is possible that the maintenance will take less time. During this time all websites (including the main NinerNet website) will be unavailable, for both browsing and editing.

This maintenance will not affect email.

We will post a notice here when the maintenance starts, progress updates on the hour every hour, and when the maintenance completes. We thank you for your patience as we work to improve our network’s reliability. If you have any questions or concerns, please contact NinerNet support.

Tags: down time, reboot, web server
Categories: Maintenance, NC031, Upgrades
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NC031: Web server downtime

14 March 2019 21:34:49 +0000

The database on our primary web server (NC031) went down at 20:20 UTC, and was not brought back up until 21:00 UTC. This means that all database-driven websites were down during this 40-minute period, and would have displayed the message, “Error establishing a database connection”. We are still trying to determine why this happened and why the service was not automatically restarted, as should have been the case. Coincidentally — or perhaps not — at the same time the server was under a heavy load from hundred of thousands of requests on a single website, and we have now blocked the source of that traffic.

We sincerely apologise for this inconvenience. If you have any questions, please do contact support.

Tags: connection issues, database, dos attack, down time, reboot, web server
Categories: Incidents, NC031
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?