Server and System Status

Server NC023 maintenance complete

4 May 2013 19:38:02 +0000

Server NC023 went down for maintenance at 19:22 UTC and was back online at 19:32 after successful completion of its maintenance.

Thanks for your patience.

Tags: down time, email delivery, mail relay, reboot
Categories: Email, Maintenance, NC023
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Server NC018 replacement: Update 6

3 May 2013 07:11:33 +0000

We are ready to begin the process of migrating accounts from server NC018 to NC026. We will start with websites on Friday, 3 May at 19:00 UTC.

Once the websites have been migrated, we anticipate that the reduced load on server NC018 will permit re-enabling anti-spam measures. This, I’m sure, will be a welcome relief for all.

Tags: hardware, performance, spam
Categories: Email, Maintenance, NC018, NC026, Upgrades
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Server NC023 maintenance

3 May 2013 06:37:17 +0000

We will be performing maintenance on server NC023 (commonly known as the relay server) on Saturday, 4 May at 19:00 UTC. This maintenance will take approximately 10-15 minutes, during which time the server will not be accessible.

Tags: down time, email delivery, mail relay, reboot
Categories: Email, Maintenance, NC023
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Server NC018 replacement: Update 5

22 April 2013 05:42:31 +0000

We have spent this weekend configuring and testing the new server (NC026). Our next step is to conduct a test migration to determine how long it will take and what possible issues may arise that we’ll need to address.

When we have done this, we will formulate a migration plan, determine a window in which the migration will take place, and communicate that information to you.

Once that’s done, we’re looking forward to having a much newer, much faster, more resilient, more secure, and more configurable server. I know you are too.

Tags: hardware, performance
Categories: Email, Maintenance, NC018, NC026, Upgrades
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Server NC018 replacement: Update 4

20 April 2013 22:55:35 +0000

On Thursday the 18th we set up a new server in a new data centre. We’re excited about the innovations in security that this new configuration will bring to your hosting account.

We are working diligently to configure and test this server, and test the migration process to minimise the time it will take. Due to issues on the old server, our priority is to get the migration done as soon as possible. While we had hoped to do this over this weekend, we may need to do it during the week. Either way we will ensure that any disruption will be kept to a minimum.

We will post further updates here over the course of the next few days.

Tags: email delivery, hardware, performance
Categories: Email, Incidents, Maintenance, NC018, NC026
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Server NC023 maintenance completed

14 April 2013 08:11:59 +0000

The maintenance on server NC023 took place between 07:08 and 07:14 UTC, and was completed successfully.

Tags: down time, mail relay, reboot
Categories: Maintenance, NC023, Upgrades
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Server NC023 down for maintenance

14 April 2013 07:13:41 +0000

Server NC023 (more commonly known as the relay server) is currently undergoing an upgrade, and will be back up again by approximately 07:25 UTC.

Tags: down time, mail relay, reboot
Categories: Maintenance, NC023, Upgrades
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Server NC018 replacement: Update 3

21 March 2013 18:59:03 +0000

Contrary to previous information, the replacement server will not be ready until mid to late next week.

The good mews is that we have taken further steps to mitigate the performance issues, and we have seen no evidence of performance problems in the last 48 hours.

We’ll post another update here when we have firmer time lines to tell you about.

Tags: email delivery, hardware, performance
Categories: Email, Incidents, Maintenance, NC018
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Server NC018 replacement: Update 2

20 March 2013 09:50:48 +0000

Server load today has been within tolerance, and email has not been backed up for more than about a couple of minutes at any point.

We’ll post an update later today on the acquisition of new hardware.

Tags: email delivery, hardware, performance
Categories: Email, Incidents, Maintenance, NC018
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Server NC018 replacement: Update 1

19 March 2013 23:32:01 +0000

A contributory cause of the performance issues on server NC018 is one of the anti-spam systems on that server. Unfortunately, we have had to deactivate part of the anti-spam system, and we’re already seeing the results in the form of spam that would normally be blocked reaching mail boxes. We apologise for this temporary issue. On the plus side, the anti-spam systems on the new server will be an improvement over the one on the old server.

Tags: email delivery, spam
Categories: Email, Incidents, Maintenance, NC018
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?