NinerNet Communications™
System Status

Server and System Status

Web server on NC018 currently shut down

19 March 2013 11:54:00 +0000

We have shut down the web server on server NC018 temporarily in order to facilitate the processing of email on the same physical machine. We will restore web hosting as soon as the emails have been processed.

We apologise for the inconvenience.

Tags: ,
Categories: Email, Incidents, NC018
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Mail processing on server NC018 back to normal

18 March 2013 20:58:04 +0000

The mail queue on server NC018 has been cleared, and anti-spam services have been reinstated. We apologise for the inconvenience, and are working on this server to bring these problems to an end.

Tags:
Categories: Email, Incidents, NC018
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Mail queue on server NC018 diminishing

18 March 2013 19:11:36 +0000

We have temporarily disabled some of the ant-spam services on the server to allow the mail queue to be processed as quickly as possible.

Tags:
Categories: Email, Incidents, NC018
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Mail queue on server NC018

18 March 2013 16:23:27 +0000

The mail queue on server NC018 — the mail server for all clients who host their email with us — is very large at the moment, and message delivery is being delayed. We’re working on this, and will post updates here.

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Categories: Email, Incidents, NC018
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Maintenance on server NC018 has failed

9 March 2013 17:24:36 +0000

The RAM upgrade on server NC018 has failed. We are assessing the situation and will post further updates here.

In the meantime, the server is back online and functioning normally.

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Categories: Maintenance, NC018, Upgrades
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NC018 maintenance underway

9 March 2013 16:30:28 +0000

Server NC018 went down for the RAM upgrade at approximately 16:05 UTC. We will post an update here when it is complete.

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Categories: Maintenance, NC018, Upgrades
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Server NC018 maintenance this weekend

6 March 2013 11:28:51 +0000

To address recent performance issues, we will be doubling the RAM on server NC018 during our regular weekly maintenance window this weekend. This will require that we shut down the server, open it up, install the new memory, and then turn the server back on again. During the few minutes this will take, the server will be inaccessible for all functions.

Here are the details:

  • Maintenance window: Saturday 9 March 2013, 16:00-17:30 UTC/GMT (90 minutes)

Please use the World Time Server website  to convert this time into your own time zone.

Please note that although the maintenance window is 90 minutes long, the server will only be down for a few minutes sometime during the window, most likely right at the beginning.

Server NC018 is our primary server, and hosts your email and most websites. While the server will be down for a few minutes, no email will be lost, although it will be delayed a few minutes.

This status website will remain online during the maintenance, and will be accessible at status.ninernet.net if you are unable to reach it at status.niner.net.

If you have any questions or concerns about this maintenance, please contact NinerNet support. Thank-you.

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Categories: Maintenance, NC018, Upgrades
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NC018 database issue resolved

2 March 2013 00:06:37 +0000

The overloading of the database that was causing intermittent problems with database-based websites on this server was resolved at approximately 20:16 UTC on 1 March by fine tuning the database configuration and allotting more memory to it. We apologise for any inconvenience, and are working on a longer-term solution.

If you have any questions or concerns, please contact support. Thanks very much for your patience.

Tags:
Categories: Incidents, NC018
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Server NC018 web server and database issues

1 March 2013 19:58:37 +0000

Server NC018 (the main hosting server) is experiencing database connectivity issues due to a heavy load, which means that database-based websites may be experiencing problems. We are working to address the issue at the moment, and will post updates here.

Tags:
Categories: Incidents, NC018
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Server NC018 was under heavy load this morning

28 February 2013 12:48:24 +0000

Monthly reports that run on the server on the 28th of the month combined with heavy traffic from search engine bots combined to cause a heavy load on the server between about 07:20 and 09:20 UTC this morning. Server load has since returned to normal. We apologise for any inconvenience.

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Categories: Incidents, NC018
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Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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