Server and System Status

NC018 web server stopped

24 August 2013 07:24:12 +0000

We have temporarily stopped the NC018 web server in an attempt to fight this attack.

Tags: connection issues, dos attack, down time, performance
Categories: Incidents, NC018
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Server NC018 under attack again

24 August 2013 07:08:51 +0000

As the title says, it appears that server NC018 is again the target of an attack. We are working to address the issue as quickly as possible.

Tags: connection issues, dos attack, down time, email delivery, performance
Categories: Incidents, NC018
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Server NC018 denial of service attack

23 August 2013 20:55:10 +0000

Server NC018 suffered a denial of service attack beginning at approximately 07:40 on 23 August, UTC. This continued until the server succumbed under the load at about 12:40. This affected all functions of the server: websites, sending and receiving emails, databases, etc.

Unfortunately we did not respond to this situation in a timely manner. This was partially because automated monitoring of server functions had been turned off due to an increasing number of false alarms from the system.

Once the server was rebooted at 13:47 and the attack mitigated, the server then still had a backlog of several thousand emails to process. This took several hours, with the queue being cleared by about 18:35. While emails were “missing” for several hours, no emails should have been lost; they were just delivered several hours late.

We sincerely apologise for the disruption caused by this event. We will reinstate monitoring and the associated actions that are taken when monitoring alarms go off.

We will shortly be responding to all emails and phone messages regarding this incident. If you have any further questions about this event, please contact us.

Tags: connection issues, dos attack, down time, email delivery, performance, reboot
Categories: Incidents, NC018
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Server NC018 issues

23 August 2013 15:54:34 +0000

Server NC018 appears to be suffering the effects of a denial of service attack. We are working to address the issue.

Tags: connection issues, dos attack, performance
Categories: Incidents, NC018
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Email delays to some domains

9 June 2013 11:06:16 +0000

Over the last few days we have noticed that email to addresses on the zamtel.zm domain have been delayed. In fact, at this point it appears that the Zamtel mail server is down completely.

We also continue to see, as we have for a year or two or more, email to addresses on the iwayafrica.com delayed considerably, usually for as many as several days. This is due to issues with their mail server.

Tags: email delivery
Categories: Email
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Server NC018 replacement: Update 14

9 June 2013 11:00:54 +0000

Our apologies for our silence on this issue. Work continues on this migration, but not at the pace at which it was happening a few weeks ago. We will, when we are finally in a position to finalise the migration, post an update here.

Thank-you for your patience and understanding.

Tags: migration
Categories: Maintenance, NC018, NC026, Upgrades
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Spam defences on server NC018

9 June 2013 10:58:16 +0000

Contrary to the last update on this topic, spam defences on server NC018 are indeed active most of the time. We monitor the server load and turn them off if the load gets too high. However, most of the time the spam defences are up 24 hours a day, 7 days a week.

Tags: email delivery, spam
Categories: Email, NC018
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Spam defences on server NC018

20 May 2013 06:43:46 +0000

We have disabled the spam defences on server NC018. We re-enabled them over the weekend as server loads are down over the weekends.

Tags: email delivery, spam
Categories: Email, NC018
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Spam defences on server NC018

18 May 2013 02:46:22 +0000

We have re-enabled the most effective spam defences on server NC018.

Tags: email delivery, spam
Categories: Email, NC018
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Server NC018 replacement: Update 13

17 May 2013 13:35:56 +0000

The migration stalled on Sunday due to complications caused by differences in the way the new control panel hosts websites. The control panel on the new server is the same control panel we have been using on the old server, but there are significant differences between the new and the old versions.

The result is that we have to check every single website manually to ensure that they’re all working before we can proceed with the email migration. We have been working on this this week, but it’s going to take a considerable amount of time.

Thank-you again for your patience.

Tags: migration
Categories: Maintenance, NC018, NC026, Upgrades
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?