Server and System Status

Server NC018 replacement: Update 11

10 May 2013 23:56:54 +0000

There is light at the end of the tunnel for this migration.

While we have migrated all of the data from the old server to the new, a significant amount of manual processing on the new server has been necessary due to incompatibilities between the old version of the control panel and the new. This processing is ongoing, but should result in websites being live on the new server within the next 24 hours.

Additionally, the migration of email data from the old server was responsible for about 75% of the 20 hours that the initial migration took. However, it was not our intention to transfer email data during the first run, as email data obviously changes every second, which means that email on the old server (both servers, actually) needs to be shut down during the email migration.

We’re working to complete the processing of the websites on the new server, and will post details of the timing of the email migration here as soon as we have a time line for you.

Tags: migration
Categories: Maintenance, NC018, NC026, Upgrades
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Server NC018 replacement: Update 10

8 May 2013 01:41:27 +0000

It took 20 hours, but we have transferred all of the data from the old server (NC018) to the new server (NC026). However, now we have some manual configuring to do to address the errors in the automated process.

As always, we’ll post further updates here.

Tags: performance
Categories: Maintenance, NC018, Upgrades
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Server NC018 replacement: Update 9

7 May 2013 07:12:49 +0000

Apparently the first 50% was the quick part. The next 50% is going to take much longer. However, the good news is that most of the processing has now moved to the new server, and none of the operations on the current (old) server have been affected.

Tags: performance
Categories: Maintenance, NC018, Upgrades
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Server NC018 replacement: Update 8

7 May 2013 06:07:22 +0000

We are just over 50% of the way through our test. At the current rate, we should be finished by about 06:55 UTC.

Tags: performance
Categories: Maintenance, NC018, Upgrades
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Server NC018 replacement: Update 7

7 May 2013 05:04:51 +0000

We are currently running a migration test on server NC018. You may experience intermittent access to services.

We will provide updates here as the test progresses, and when it is concluded.

Tags: hardware, performance
Categories: Email, Maintenance, NC018, Upgrades
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Server NC023 maintenance complete

4 May 2013 19:38:02 +0000

Server NC023 went down for maintenance at 19:22 UTC and was back online at 19:32 after successful completion of its maintenance.

Thanks for your patience.

Tags: down time, email delivery, mail relay, reboot
Categories: Email, Maintenance, NC023
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Server NC018 replacement: Update 6

3 May 2013 07:11:33 +0000

We are ready to begin the process of migrating accounts from server NC018 to NC026. We will start with websites on Friday, 3 May at 19:00 UTC.

Once the websites have been migrated, we anticipate that the reduced load on server NC018 will permit re-enabling anti-spam measures. This, I’m sure, will be a welcome relief for all.

Tags: hardware, performance, spam
Categories: Email, Maintenance, NC018, NC026, Upgrades
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Server NC023 maintenance

3 May 2013 06:37:17 +0000

We will be performing maintenance on server NC023 (commonly known as the relay server) on Saturday, 4 May at 19:00 UTC. This maintenance will take approximately 10-15 minutes, during which time the server will not be accessible.

Tags: down time, email delivery, mail relay, reboot
Categories: Email, Maintenance, NC023
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Server NC018 replacement: Update 5

22 April 2013 05:42:31 +0000

We have spent this weekend configuring and testing the new server (NC026). Our next step is to conduct a test migration to determine how long it will take and what possible issues may arise that we’ll need to address.

When we have done this, we will formulate a migration plan, determine a window in which the migration will take place, and communicate that information to you.

Once that’s done, we’re looking forward to having a much newer, much faster, more resilient, more secure, and more configurable server. I know you are too.

Tags: hardware, performance
Categories: Email, Maintenance, NC018, NC026, Upgrades
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Server NC018 replacement: Update 4

20 April 2013 22:55:35 +0000

On Thursday the 18th we set up a new server in a new data centre. We’re excited about the innovations in security that this new configuration will bring to your hosting account.

We are working diligently to configure and test this server, and test the migration process to minimise the time it will take. Due to issues on the old server, our priority is to get the migration done as soon as possible. While we had hoped to do this over this weekend, we may need to do it during the week. Either way we will ensure that any disruption will be kept to a minimum.

We will post further updates here over the course of the next few days.

Tags: email delivery, hardware, performance
Categories: Email, Incidents, Maintenance, NC018, NC026
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?