Server and System Status

NC031: Server back online

29 September 2016 05:22:50 +0000

Server NC031 is back online. We are investigating the reason that it was taken offline, and will report our findings here within 24 hours.

We apologise for the inconvenience.

Tags: connection issues, down time
Categories: Incidents, NC031
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NC031: Server offline

29 September 2016 05:01:19 +0000

Server NC031 has been disconnected from the Internet by the data centre. This affects most website hosted with us, but not email.

We are working with them to get in back online and will post further updates here as they become available. We apologise for the inconvenience.

Tags: connection issues, down time
Categories: Incidents, NC031
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NC031 upgrade complete

16 July 2016 23:28:00 +0000

The upgrade of server NC031 was completed at 23:16 UTC, and the server is up and running. Thanks for your patience.

In light of this much faster upgrade we’re going to suggest that the bigger upgrade of server NC027 next weekend shouldn’t take nearly as long as is currently scheduled.

Tags: down time, email delivery, hardware, reboot, web server
Categories: Maintenance, NC027, NC031, Upgrades
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NC031 upgrade in progress

16 July 2016 23:10:01 +0000

The upgrade of NC031 started at 23:06 UTC and is currently in progress.

Tags: down time, hardware, reboot, web server
Categories: Maintenance, NC031, Upgrades
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NC027 and NC031: Server upgrades

13 July 2016 22:02:41 +0000

The above two servers — the primary mail (NC027) and web (NC031) servers — will undergo hardware upgrades during our regular weekend maintenance windows this weekend and next:

* 16 July, 23:00 UTC: NC031, duration approximately 2 hours
* 23 July, 23:00 UTC: NC027, duration approximately 7 hours

Please click on the above dates and times to use the World Time Server website to convert to your local time zone. The above durations are only estimates. Down time will be slightly less, as some of the work can be done while the servers are still up, and there’s always the possibility that the work will finish more quickly. However, please plan for the servers to be down for the entire durations stated above.

Incoming email during the maintenance of server NC027 on the weekend of 23 July will be held on the sending servers and delivered once the server is back online. No email will be lost.

During the maintenance this status website will be available, and we will post updates when the maintenance starts and ends, as well as during if necessary.

If you have any questions or concerns, please contact us to let us know. Thanks for your patience and understanding as we work to improve our service to you.

Tags: down time, email delivery, reboot, web server
Categories: Email, Maintenance, NC027, NC031, Upgrades
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NC020: Emergency maintenance complete

28 June 2016 12:36:56 +0000

Previous similar work on another server took well over an hour to complete, so to be on the safe side we estimated two hours of downtime for server NC020. However, this time it took only 33 minutes and the server was only down for a few minutes during that time.

Sometimes things go inexplicably well, so we’ll take the good news!

Tags: down time, hardware, reboot, web server
Categories: Maintenance, NC020
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NC020: Server going down for emergency maintenance

28 June 2016 11:35:28 +0000

Starting at approximately 11:45 UTC on Tuesday, 28 June 2016, server NC020 will undergo emergency maintenance. Some of the maintenance will need to be conducted offline. The server will be offline for up to two hours.

This will affect some websites, mostly WordPress websites that have not yet been migrated to server NC031. One website it will affect will be our status website, the one you’re reading right now. Once the server is back online, we’ll post an update here.

Email to the niner.net domain will also be interrupted during this maintenance.

We apologise for the inconvenience and the short notice. If you have any questions, please contact us. Thank-you for your patience.

Tags: down time, hardware, reboot, web server
Categories: Maintenance, NC020
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NC020: Web server problem

4 June 2016 06:49:09 +0000

The web server on server NC020 experienced a problem at 04:45 UTC on 4 June 2016, and shut itself down. The problem was rectified at 06:00.

We apologise for the problem, and will resume migration of the websites on NC020 to NC031 this coming week. If you have asked us to delay the migration of your website, please contact us if you still need a further delay.

Tags: down time, migration, reboot, web server
Categories: Incidents, NC020
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NC020: Data centre maintenance complete

28 April 2016 22:20:58 +0000

We’ve been informed that the network maintenance within the NC020 data centre was completed successfully this morning. All services are running normally.

Tags: down time, mailing lists, web server
Categories: Maintenance, NC020
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NC020: Data centre network maintenance

16 April 2016 10:52:19 +0000

The data centre where server NC020 is located plans to do some possibly disruptive network maintenance. They write, “We have taken precautions in preparation for this maintenance and do not anticipate a disruption lasting longer than one hour during the scheduled maintenance window.”

The maintenance window will be on Thursday, 28 April, between 05:00 and 10:00 UTC.

Please use the WorldTimeServer.com website to convert this time into your time zone.

Server NC020 still hosts a few websites that have not yet been migrated to server NC031. It also hosts some custom mailing lists and some secondary email domains. And it hosts this status blog, actually.

If you have any questions or concerns or want to find out if any of your services are hosted on this server, please let us know. Thank-you.

Tags: down time, mailing lists, web server
Categories: Maintenance, NC020
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?