NinerNet Communications™
System Status

Server and System Status

Server NC031 update

7 April 2016 08:33:44 +0000

We are moving the problem website to a new server. In the meantime it will be suspended to avoid further disruptions.

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Categories: Incidents, NC031
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Capacity issues on server NC031

7 April 2016 07:42:20 +0000

We are experiencing problems with server NC031. These are caused by a very busy website that we transferred to this server about 48 hours ago.

We are assessing the situation and will post updates here. We apologise for the problem.

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Categories: Incidents, NC031
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NC020: Earlier server reboot

21 November 2015 02:16:43 +0000

We have determined from monitoring logs that server NC020 was only offline for a few minutes, and was rebooted at 09:46 UTC on 20 November within a few minutes of the problem being discovered.

We apologise to those few clients still using server NC020 who may have been inconvenienced at that time.

If you have any questions about this, please let us know. Thanks.

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Categories: Incidents, NC020
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NC020: Server rebooted

20 November 2015 10:07:39 +0000

We have rebooted server NC020 after it was overwhelmed. We’re looking into it right now and will post details here as soon as we have them.

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Categories: Incidents, NC020
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NC023: Maintenance complete

1 November 2015 03:34:56 +0000

The upgrades to server NC023 completed at 03:22 UTC. We will run some tests to ensure that everything is fine.

If you have any issues with server NC023, please let us know. Thank-you.

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Categories: Maintenance, NC023
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NC023: Maintenance underway

1 November 2015 02:21:27 +0000

Server NC023 went down for maintenance at 02:20 UTC. The server may be up and down a few times over the next hour.

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Categories: Maintenance, NC023
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NC023: Server maintenance

1 November 2015 02:03:11 +0000

Server NC023 will be going down within the next hour for up to an hour for some operating system upgrades and disk management. We’ll post updates here as necessary, but we don’t expect that this will affect many clients.

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Categories: Maintenance, NC023
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NC026: Emergency maintenance complete

24 October 2015 08:21:46 +0000

The emergency maintenance on server NC026 started at 07:30 UTC and was completed successfully by 08:09 UTC. The server is now back online and functioning normally.

Thank-you for your understanding and patience.

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Categories: Maintenance, NC026
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NC026: Emergency maintenance underway

24 October 2015 07:33:35 +0000

Server NC026 was taken down at 07:30 UTC for the previously mentioned emergency maintenance. We’ll post an update here when it’s back online.

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Categories: Maintenance, NC026
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NC026: Emergency maintenance

23 October 2015 00:06:01 +0000

For the same reason as that for the emergency maintenance of servers NC023 and NC027, server NC026 will also undergo the same maintenance starting at 04:00 UTC on Saturday 24 October 2015.

During the six-hour window between 04:00 and 10:00 the server should be down for only up to two hours, but quite possibly less than that.

Server NC026 is a newer web server hosting only a relatively small number of websites, mostly those based on WordPress. We’ll be sending emails out to those clients who will be affected.

If you have any questions or concerns, please let us know. Thanks for your patience and understanding.

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Categories: Maintenance, NC026
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Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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