Server and System Status

Over the weekend of 22-23 August 2015 we will be migrating all email accounts still on server NC018 to server NC027. Server NC027 has been our “new” mail server for the last two years, and all new domains have been hosted on it since it was set up in 2013. Server NC018 has outlived its useful life and needs to be replaced. The new server is an improvement over the old server in every respect.

We will be posting additional details here over the next week before the migration. However, you should be aware of the following initial details:

• From the start of the migration, which we anticipate will take several hours, existing email accounts on server NC018 will no longer be accessible.
• All new incoming email will be directed to the new server. Accounts on the old server will no longer be accessible after the start of the migration.
• No incoming email will be lost during the migration, although it may be delayed briefly.
• We will attempt to migrate the contents of mail boxes to the new server, with the exception of any accounts that are already over quota. However, we strongly recommend that you use your email program to create “local” folders (i.e., folders on your own computer) and drag and drop any messages stored on the server into your local folders, from where you can easily create back-ups.
• As has always been our webmail policy, any data stored in the webmail other than email will not be migrated. This includes address books, notes, calendars and any other features of the Horde suite that you may be using. Please ensure that you save on your own computer copies of any data you have saved in the webmail application.
• Except in rare cases, passwords will remain the same. However, there will be a requirement to make a small change to the configuration of your email program for sending email. We will be providing those details.
• If you are downloading your email using POP, there will be no changes required for your incoming settings. If you are using IMAP, you may need to adjust your setting for folder structure. We will provide details if necessary closer to the migration date.
• We ask that you do not make any changes through the control panel to email accounts as of the close of business on Friday 21 August. If you do, those changes — e.g., the addition or removal of email accounts or password changes — may not be reflected on the new server.

If you have any questions, please reply to the email you will receive from us with details. Thanks for your patience as we work to improve the service that we provide to you.