Server and System Status

The company running the data centres in which servers NC018 and NC020 are located has again postponed the network maintenance described earlier, and they have again not provided a new date.

We sincerely apologise yet again for this embarrassing false alarm, and we have voiced our significant annoyance to our supplier. When they pick a new date out of the lucky packet, we’ll let you know.

There will be network maintenance this weekend in the data centre where server NC018 is located. During this maintenance the server will be inaccessible for about five minutes. This is necessary maintenance that cannot be rescheduled.

The maintenance will happen between 06:00 and 12:00 on 2 March (UTC), but the server will only be inaccessible for five minutes during that six-hour window.

No work is occurring on the server itself.

This will affect about half of our email clients (including our own email). Very broadly speaking, if you have a web and email hosting account, this will affect your access to email for a few minutes, as well as your website. Most WordPress-based websites will not be affected, as will those running various other content-management systems. Incoming email will not be lost, only delayed for a few minutes.

If you would like confirmation of whether or not you will be affected, or if you have any other questions or concerns, please contact support and we will respond.

Thank-you for your patience during this maintenance to keep our systems running securely and reliably.

The data centre has informed us that they have postponed the network maintenance on 11 February. They have not yet scheduled a new date.

We apologise for the false alarm.

There will be network maintenance next month in the data centre where server NC020 is located. During this maintenance the server will be inaccessible for about five minutes. This is necessary maintenance that cannot be rescheduled.

The maintenance will happen between 06:00 and 12:00 on 11 February (UTC), but the server will only be inaccessible for five minutes during that six-hour window.

No work is occurring on the server itself.

This will only affect some websites, mostly those that use WordPress (but not all of them) and some other custom or recent web applications. It will also result in the brief delay of email to aliased domains and rotating email addresses. If you would like confirmation of whether or not you will be affected, or if you have any other questions or concerns, please contact support and we will respond.

Thank-you for your patience during this maintenance to keep our systems running securely and reliably.