NinerNet Communications™
System Status

Server and System Status

NC026 maintenance postponed

16 December 2013 04:52:35 +0000

The control panel upgrade on NC026 has been postponed until later this week or next weekend pending resolution of some pre-upgrade issues. We will post updates here.

Thanks for your patience.

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Categories: Maintenance, NC026, Upgrades
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Server maintenance: NC026

14 December 2013 00:18:07 +0000

We will be upgrading the control panel software on server NC026 over the weekend. The exact timing will depend on a number of factors, but we will endeavour to do it during a quiet period and we’ll post an update here with as much lead time as possible. During the upgrade websites on the server should remain online, but the control panel itself will not be available. This down time should be brief.

This status page will remain up during the maintenance, so please check here for updates. Thank-you for your patience.

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Categories: Maintenance, NC026, Upgrades
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Web server on NC018

13 December 2013 20:21:00 +0000

The web server on server NC018 was not responding this evening (UTC). The problem was addressed and the server restarted at 19:36 UTC. Other services on the server (including email, FTP and DNS) were not affected.

We apologise for any inconvenience caused during this time.

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Categories: Incidents, NC018
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Server NC027 is back up

4 October 2013 02:06:18 +0000

Maintenance on server NC027 to increase its memory has been successfully completed. The server was down from 01:39 to 01:55 UTC.

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Categories: Maintenance, NC027
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Server NC027 shut down

4 October 2013 01:43:11 +0000

Server NC027 has been shut down. It will be down for approximately half an hour.

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Categories: Maintenance, NC027
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Rebooting server NC027

4 October 2013 01:35:10 +0000

We will be rebooting server NC027 (the new email-only server) is a few minutes to assign more memory to it. This will result in a few minutes of downtime.

We’ll post an update her as soon as this maintenance completes.

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Categories: Maintenance, NC027
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Email maintenance: Update 6

2 October 2013 09:39:44 +0000

SMTP on server NC018 is definitely working again. The problem was fixed at 07:55 UTC. You can once again send email, and most (if not all) incoming email queued on sending servers should have been delivered to your account by now. All email on our own back-up mail server was delivered by 08:13.

Again, we apologise for the length of this maintenance and the inconvenience to you.

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Categories: Email, Maintenance, NC018, NC027
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Email maintenance: Update 5

2 October 2013 06:28:29 +0000

The maintenance is complete. SMTP on server NC018 is back online. You can send email once again, and email queued on sending servers should arrive in your account soon.

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Categories: Email, Maintenance, NC018, NC027
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Email maintenance: Update 4

2 October 2013 02:49:00 +0000

After numerous false starts, an email migration for some clients from server NC018 to NC027 got under way at 01:46 UTC on 2 October. Please see “Email maintenance this weekend” for full details.

The main reminder is that clients with email on server NC018 (which is most clients) will not be able to send email until this migration is complete. You will be able to log into your email account, but email sent to you during the migration will not arrive in your account until after the migration is complete.

For any questions during the migration, please email support-september-2013@ninernet.com. Contrary to our earlier post, please do not use the contact form on our website, as we will not see emails sent through that until after the migration completes.

Thank-you for your patience as we work — sometimes day and night — to improve the service that we provide to you.

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Categories: Email, Maintenance, NC018, NC027
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Email maintenance: Update 3

30 September 2013 23:23:33 +0000

We will complete the email maintenance on Tuesday 1 October 2013 at 01:00 UTC. That’s 18:00 PDT on Monday, 03:00 CAT on Tuesday. (Please see the World Time Server to convert for your time zone.)

We anticipate that the SMTP server will be down for less than an hour at that time.

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Categories: Email, Maintenance, NC018, NC027
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Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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