Server and System Status

NC020 back online

23 August 2014 10:22:32 +0000

Server NC020 experienced a significant outage over Friday and Saturday. The problem has been resolved and the server and all websites on it are back online.

We sincerely apologise for the problems caused by this outage to some website owners. We will provide a full report on what happened, when, and why by 01:00 UTC on Monday, 25 August.

Tags: down time
Categories: Incidents, NC020
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An automated alert was issued at 14:04 UTC today that the web server on NC018 was down. Unfortunately no immediate action was taken by the data centre where the server is located, and the server was not restarted until 17:03 UTC.

We apologise for this significant delay. We have taken this issue up with the data centre to determine the cause of the delay and to ensure that it doesn’t happen again.

Other services on the server — email, nameservers, FTP and databases — were not affected by the outage.

Tags: down time, web server
Categories: Incidents, NC018
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NC018: Web server restarted

19 June 2014 07:08:10 +0000

We have restarted the web server and are keeping an eye on it, specifically the sources of traffic to it.

Tags: dos attack, down time, performance, web server
Categories: Incidents, NC018
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NC018: Web server down

19 June 2014 06:57:04 +0000

We have taken down the web server while we investigate an overload condition. We will have it back up as soon as possible, and will post further updates here.

Email and other services on server NC018 are not affected.

Tags: dos attack, down time, performance, web server
Categories: Incidents, NC018
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NC027: Maintenance complete

15 March 2014 19:53:18 +0000

Server NC027 was brought back online at 19:43 UTC. This maintenance has been completed successfully.

If you have any questions or concerns, please contact NinerNet support. Thanks very much for your patience while we upgraded the resources on this server.

Tags: down time, email delivery
Categories: Maintenance, NC027
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NC027: Maintenance update

15 March 2014 19:33:23 +0000

The server was taken down for maintenance at 19:23 UTC. The maintenance is underway at this time.

We will post an update here as soon as the server is back online.

Tags: down time, email delivery
Categories: Maintenance, NC027
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NC027: System maintenance

13 March 2014 10:38:17 +0000

We will be upgrading server NC027 over the weekend to increase its capacity. This maintenance will take about 40 minutes, during which the server will be completely inaccessible. However, incoming mail will be spooled on sending systems, and will be delivered when the server comes back up. No email will be lost or bounced.

Here are the details:

Start of maintenance window: 19:00 15 March 2014 UTC
Length of maintenance window: 1 hour

While the length of the maintenance window is an hour, the actual length of the maintenance should only be about 40 minutes sometime during that hour. If either the maintenance window or the length of the maintenance should change, we will post updates here.

To convert the above time and date to your time zone, please visit the World Time Server website.

If you have any questions or concerns, please contact NinerNet support. Thank-you for your patience while we work to improve the service that we offer to you.

Tags: down time, email delivery
Categories: Maintenance, NC027
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NC018: Investigation findings

8 March 2014 00:57:23 +0000

The web server on server NC018 sustained a denial-of-service attack between approximately 14:00 and 18:00 UTC on 7 March. This is why websites on this server were unavailable during this period. No other services (email or nameservers) were affected.

We have implemented improved monitoring of this activity on this server. Additionally, we are in discussions with the data centre to move this server to an improved network infrastructure, a move we hope to implement before the end of March.

We apologise for this disruption.

Tags: dos attack, down time, web server
Categories: Incidents, NC018
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NC018: Web server outage

7 March 2014 18:22:18 +0000

We have had reports that the web server on server NC018 was down in the late afternoon UTC. We restarted the web server at 18:07 UTC and it is up right now.

We’re looking into this and will report back here shortly.

Tags: down time, web server
Categories: Incidents, NC018
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NC026 maintenance postponed

16 December 2013 04:52:35 +0000

The control panel upgrade on NC026 has been postponed until later this week or next weekend pending resolution of some pre-upgrade issues. We will post updates here.

Thanks for your patience.

Tags: down time
Categories: Maintenance, NC026, Upgrades
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?