Server and System Status

Server NC018 update

22 January 2013 13:46:15 +0000

The primary mail server is working its way through the mail queue, and the queue is being reduced at this time. This is an improvement over what was happening earlier.

We will keep posting updates until this situation is resolved. Thank-you for your patience, and we apologise for the inconvenience.

Tags: dos attack, email delivery
Categories: Email, Incidents, NC018
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Server NC018 update

22 January 2013 12:28:14 +0000

We are working with the data centre to block a distributed denial of service attack (DDoS) and clear the mail queue.

Tags: dos attack, email delivery
Categories: Email, Incidents, NC018
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Mail queue on server NC018 backed up

22 January 2013 11:33:23 +0000

The mail queue on server NC018 (the primary mail server) is currently significantly backed up. We’re looking into the cause of the problem and will post updates here.

Tags: email delivery
Categories: Email, Incidents, NC018
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Server NC020 maintenance complete

29 September 2012 22:50:09 +0000

Maintenance to upgrade server NC020 was successfully completed at 20:51 UTC. The server was down for a total of four minutes during two reboots between 20:27 and 20:30, and 20:50 and 20:51.

If you have any questions or concerns, please contact NinerNet support. Thanks.

Tags: down time, email delivery, hardware, reboot
Categories: Email, Maintenance, NC020, Upgrades
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We will be performing maintenance on server NC020 during our normal weekend maintenance window this weekend to increase its capacity. This window opens at 19:00 UTC on Saturday, 29 September. (Please see the World Time Server to convert this to your time zone.)

We expect fewer than five minutes of downtime during this window, and this should occur between 19:00 and 20:00 UTC. However, we expect it is most likely happen within a few minutes after 19:00.

Server NC020 is more commonly known as the PHP 5 server, and for the most part runs websites (WordPress, Joomla, etc.) that require PHP 5. It also processes mail for parked and aliased domains. No email will be lost during the maintenance, but it may be delayed for a few minutes.

If you have any questions or concerns about this maintenance, please contact NinerNet support. Thank-you.

Tags: down time, email delivery, hardware, reboot
Categories: Email, Maintenance, NC020, Upgrades
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SMTP on server NC018 restarted

27 July 2012 22:20:51 +0000

We’ve cleaned up the spam and restarted SMTP on server NC018 at 22:13 UTC. You can now send email again.

We continue to work against the spam, and are escalating the defences. We’ve seen a huge increase in spam the last couple of days from multiple sources, including from throwaway domains registered through a single, reputable registrar. Once we determine the IP addresses of that registrar’s mail servers, we’ll be blocking them until they stop hosting and doing business with spammers.

Once again we apologise for the inconvenience.

Tags: connection issues, email delivery, smtp, spam
Categories: Email, Incidents, NC018
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SMTP on NC018 shut down

27 July 2012 21:39:27 +0000

We are once again dealing with a spam problem on NC018 and have shut down the SMTP server. This means that you will not be able to send email for now. We are working on this issue as fast as we can.

Tags: connection issues, email delivery, smtp, spam
Categories: Email, Incidents, NC018
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SMTP on server NC018 restarted

26 July 2012 18:58:12 +0000

SMTP (the outgoing mail server) on NC018 was restarted at 18:20 UTC after the spam problem was cleaned up. We apologise again for the inconvenience.

Tags: connection issues, email delivery, smtp, spam
Categories: Email, Incidents, NC018
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SMTP on server NC018 down

26 July 2012 16:55:14 +0000

We have temporarily stopped SMTP on server NC018 while we clean up a spam issue. This means that most of our clients will not be able to send email through their own server.

We’re actively working on this issue and will restart SMTP as soon as possible, and post an update here.

We apologise for the inconvenience.

Tags: connection issues, email delivery, smtp, spam
Categories: Email, Incidents, NC018
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Domain block removed

11 June 2012 10:59:58 +0000

The following four domains that were blocked a couple of weeks ago have been unblocked after liaising with the company involved:

cfcsprl.com
congofret.com
impala-wl.com
trafigura.com

Thanks for your patience while we worked to resolve this issue.

Tags: email delivery
Categories: Email, NC018
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System	Status	Ping
NC023	Internal	Up?
NC028	Internal	Up?
NC031	Internal	Up?
NC033	Operational	Up?
NC034	Internal	Up?
NC035	Operational	Up?
NC036	Operational	Up?
NC040	Internal	Up?
NC041	Operational	Up?
NC042	Operational	Up?