NinerNet Communications™
System Status

Server and System Status

SMTP on server NC018 restarted

26 July 2012 18:58:12 +0000

SMTP (the outgoing mail server) on NC018 was restarted at 18:20 UTC after the spam problem was cleaned up. We apologise again for the inconvenience.

 

Tags: , , ,
Categories: Email, Incidents, NC018
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SMTP on server NC018 down

26 July 2012 16:55:14 +0000

We have temporarily stopped SMTP on server NC018 while we clean up a spam issue. This means that most of our clients will not be able to send email through their own server.

We’re actively working on this issue and will restart SMTP as soon as possible, and post an update here.

We apologise for the inconvenience.

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Categories: Email, Incidents, NC018
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Domain block removed

11 June 2012 10:59:58 +0000

The following four domains that were blocked a couple of weeks ago have been unblocked after liaising with the company involved:

  • cfcsprl.com
  • congofret.com
  • impala-wl.com
  • trafigura.com

Thanks for your patience while we worked to resolve this issue.

Tags:
Categories: Email, NC018
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Domains blocked

21 May 2012 15:02:34 +0000

We have taken the unusual step of blocking mail to and from certain domains on our primary mail server that are not (to our knowledge) sources of spam. These domains are:

  • cfcsprl.com
  • congofret.com
  • impala-wl.com
  • trafigura.com

Please see the full details on the company blog.

Tags:
Categories: Email, NC018
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SMTP on server NC018 re-enabled

26 February 2012 01:25:59 +0000

Mail sending on server NC018 was re-enabled at 01:11 UTC. We apologise for the disruption.

Please contact support if you have any questions or concerns.

Tags: , ,
Categories: Incidents, NC018
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SMTP on server NC018 stopped

25 February 2012 23:22:33 +0000

The SMTP server on server NC018 has been stopped while we deal with a spam issue. This means that our clients who send email via mail.niner.net will not be able to send email temporarily. Incoming email will still arrive as usual.

We will post here again when everything is back to normal.

Tags: , ,
Categories: Incidents, NC018
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SMTP on server NC018 re-enabled

1 February 2012 00:54:52 +0000

Mail sending on server NC018 was re-enabled at 00:31 UTC. We apologise for the disruption.

Please contact support if you have any questions or concerns.

Tags: , ,
Categories: Incidents, NC018
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SMTP on server NC018 stopped

31 January 2012 22:25:01 +0000

The SMTP server on server NC018 has been stopped while we deal with a spam issue. This means that our clients who send email via mail.niner.net will not be able to send email temporarily. Incoming email will still arrive as usual.

We will post here again when everything is back to normal.

Tags: , ,
Categories: Incidents, NC018
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DNS issue at server NC018 data centre

16 November 2011 07:53:49 +0000

At approximately 04:24 UTC on 16 November, the data centre where server NC018 is located apparently experienced some issues with their DNS servers. At the moment we’ve only had one report from automated systems of a brief issue with SMTP on the server, but this was quickly cleared. There have been no further reports, and we’ve received no reports from clients related to this issue.

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Categories: Incidents, NC018
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Relay server back online

14 October 2011 14:48:58 +0000

The relay server is once again back online. We apologise for the inconvenience, and are working with the affected client to ensure that this problem is addressed.

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Categories: Email, Incidents, NC023
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Systems at a Glance:


Loc.SystemStatusPing
Server NC023, London, United Kingdom (Relay server), INTERNAL.NC023InternalUp?
Server NC028, Vancouver, Canada (Monitoring server), INTERNAL.NC028InternalUp?
Server NC031, New York, United States of America (Web server), INTERNAL.NC031InternalUp?
Server NC033, Toronto, Canada (Primary nameserver), OPERATIONAL.NC033OperationalUp?
Server NC034, Lusaka, Zambia (Phone server), INTERNAL.NC034InternalUp?
Server NC035, Sydney, Australia (Secondary nameserver), OPERATIONAL.NC035OperationalUp?
Server NC036, Amsterdam, Netherlands (Mail server), OPERATIONAL.NC036OperationalUp?
Server NC040, Toronto, Canada (Web server), INTERNAL.NC040InternalUp?
Server NC041, New York, United States of America (Web server), OPERATIONAL.NC041OperationalUp?
Server NC042, Seattle, United States of America (Status website), OPERATIONAL.NC042OperationalUp?

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